Gonzalo Emmanuel Zelaya Email & Phone Number

Spain

Spain

Responsible for all the food and beverage operations, of a Boutique 5* GL member of ‘The Leading Hotels of The World’ and recently awarded with a Michelin key. My functions includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrating knowledge and proficiency of all applicable food and beverage laws and regulations. Developing and implementating business plan for food and beverage.Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Using interpersonal and communication skills to lead, influence, and encourage others; advocating sound financial/business decision making; demonstrating honesty/integrity; leading by example.

Madrid, Comunidad De Madrid, España

Responsible for the front of the five stores that make up the group (Fellina, Giulietta, Antonella, La Cerda & La Morenilla). With a team of 60 people in charge, my mission is to guarantee the correct execution of the standards and policies set by the group, while at the same time achieving the financial objectives of each business unit. As well as constantly training the teams in protocol, knowledge of wines, etc.

Madrid, Comunidad De Madrid, España

Responsible for the Totó business unit in Madrid and the new Totó business units around the world.Comprehensive management of the proper functioning of the restaurant; Staff training; Hiring; Implementation of chain procedures; Resource Optimization; Financial management.

Responsible for the dining room team consisting of 48 workers, including assistant maîtres, sommeliers, head waiters, waiters, and runners. In the absence of the restaurant director, I held the highest position in the establishment (overseeing the kitchen groups, office, bar, and security). Along with the rest of the maître team, I was responsible for ensuring the smooth operation of the restaurant, being a high-volume venue where up to 650 pax could be served. Located at Puerta de Alcalá (golden mile of Madrid), this restaurant enjoys a privileged location, frequented by foreign tourists and locals of a high-end customers, celebrities, athletes, and politicians.

Buenos Aires Y Alrededores

Currently one of the trendiest restaurants in the Argentine capital, where author cuisine and bar come together in a space where customers `feels like it's summer all year round.´ Celebrities and high society frequent this place with a capacity for 400 pax. With 90 employees on staff, including all areas.

Madrid

`A Member of The Leading Hotels of the World,´ designed by the David Rockwell team (USA), where you can see excellent art deco decoration maintaining the history of what was the city of Madrid's first hotel (1886). During my time working here, it was the luxury 5 star hotel with the best customer ratings on Tripadvisor and Booking, among others. And with the highest ratings in Spain in LQA audits.

Madrid Y Alrededores, España

Management as Director and partner of a high-volume restaurant. Opening of 2 business units in Madrid malls (Plaza Norte 2 and Arturo Soria Plaza) of a group that currently has forty-eight restaurants throughout the country. Implementation of group policy and procedures. Training of kitchen, front of house, bar, and reception staff. Creation of the brand procedure manuals.

Barcelona Y Alrededores, España

Mandarin Oriental, Barcelona is ideally located on Passeig de Gràcia, the city’s most prestigious address. Within an elegant mid 20th century building, we offer an exclusive experience with just 120 rooms and suites recreated with a highly stylised interior by renowned Spanish designer Patricia Urquiola. Views are over our landscaped Mimosa garden or Gaudi’s Casa Batlló on the Passeig de Gràcia and surrounding modernist facades. Enduring modern designs subtly reflect the oriental heritage and offer calm and luxury comfort, with soft cream linens and warm wood floors.Awards:Best Urban National Hotel by Condé Nast Traveler 2014Signature Restaurant, Moments, is awarded a Michelin Star‘Best City Hotel’ in the Tatler Travel Guide 2011‘Joint Best Business Hotel 2010’ in Wallpaper*European Hotel Design Awards 2010US Interior Design Magazine: Best of Year Awards: Hospitality 2010

La Boquería, Barcelona

Casa Guinart, located in the historic Boqueria market in Barcelona, ​​is a family business over 100 years that gives the customers the best of traditional cuisine using fresh, natural, and market products. Classic Mediterranean cuisine with an Andalusian air, belonging to the renowned businessman and chef Oscar Manresa.

Murcia Y Alrededores, España

Implementation of brand procedures and policy, conveying the philosophy and experience of the world's largest hotel chain to work teams and clients. Training and development of staff within the group. Management of the profit and loss account of the bar, restaurant, and banquet halls. Daily monitoring of brand standards.

Murcia

• A fascinating place, minimalist, and luxury design, offering food made by an exquisite cook.• Responsible for the proper operation of all restaurant activities, covering the operations of the various departments, the estimated costs and expenses, the formulation of budgetary controls, and reengineering of processes to increase work efficiency and ensure customer retention.

Murcia, Spain

Key Profile:Oversee complete operations including budgetary planning & execution, tendering, administration, inventory management and personnel management production of one restaurant, five bars and one discotheque. Responsible for the seamless functioning of all activities of the restaurants and bars of the group, encompassing departmental operations, estimating the overall cost and expenses inclusive of formulating the budgetary controls, re-engineering the processes to increase work efficiency and ensure customer retention.

Murcia, Spain

 Responsible for the opening of the branch in Murcia  Entrusted with the General Administration activities and ensuring seamless operations of the organization.  Negotiated with vendors for best pricing, deliveries and quality. Managed catering and special events,coordinating services and schedules with clients.

Buenos Aires, Argentina

 Responsible for the supervision of service in the restaurant, the rest of the team (waiters), and helping the restaurant manager in the balances administration. Maintaining and promoting hospitality at all times  Provide customers with friendly, courteous service and satisfaction commitment; resolve customer inquiriesand complaints.  Welcoming and serving guests in a courteous, efficient and friendly manner.`ONE OF THE MOST EXCLUSIVE HOTELS IN BUENOS AIRES, ARGENTINA.´

Buenos Aires, Argentina

 Directing and training the staff members in serving the food, beverages, cocktails, depending on the characteristics of the event. Effectively led and motivate employees through implementation of in-house training, resulting in increased productivity levels and employee satisfaction.

Punta Del Este, Uruguay

 Directing the bartender and staff in providing effective effective customer service Handling the distributors and building strong client relationships  Anticipating guests needs and ensuring utmost customer satisfaction Providing excellent service and developing rapport with customers.

Supervising the bartender staff; cashier; preparing cocktails; serving clients

Cashier; preparing cocktails; serving clients food and beverages.

Certificate In Food And Beverage Management, Hospitality, 9,3

Certificate by Cornell SC Johnson College of Business, Cornell University, USA

Liderazgo Y Gestión De Equipos, Management

Incremento Del Ticket Medio, Marketing

Esol First Certificate, Idioma

Sommelier, International Knowledge; Wine Tasting And Pairing.

Licenciate In International Relations, Social

Bartender Siglo Xxi, Flair Bartender; International, American, Classic And Modern Cocktails Preparation.