Gianluca Ferranti work email
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Results-driven executive leader with a proven track record of over 25 years in Mar-tech, CX, and CRM. Recognized for transformative leadership and a passion for innovation, driving organizational metamorphosis and pioneering cutting-edge technologies for business growth. Exceptional communicator with a strong bias for action and a focus on achieving measurable results.Key Skills:-25+ years of experience in CX/CRM and enterprise sales-15+ years' proven experience in SaaS-Leading highly effective agile teams-Innovation Strategy, Change Management, Disruptive Technologies, Digital Transformation-Managing strategic account C-level relationships-Business planning, revenue & operating budget responsibilities-Executive MBA - Business School Politecnico di MilanoAreas of ExpertiseStrategy Development | Customer Experience Management | Digital Transformation | Voice of Customer | Advanced Analytics | B2C/B2B2C Environments | Board Leadership
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Chief Executive OfficerWonderflowMilan, It
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Chief Operating OfficerWonderflow Jul 2024 - PresentAmsterdam, North Holland, NlWonderflow makes VoC data valuable for the business. Enterprises fail to extract value from customer feedback, ending up in situations where they have lots of data but don't know what to do with it. Wonderflow’s AI-based NLP and predictive technologies extract the value from VoC data to help enterprises make winning decisions.
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Investor & AdvisorStartup Bakery May 2021 - PresentMilan, Lombardy, ItThe Startup Bakery advisory network is made up of successful startuppers and entrepreneurs united by the desire to do open innovation in Italy on the B2B Saas world, with artificial intelligence tools. -
MentorMip Politecnico Di Milano Apr 2015 - PresentMilan, Lombardy, ItMaking a difference for the professional development of MIP alumni and Executive students.FLEXA is the innovative, personalised, continuous learning platform, featured with the latest Microsoft AI -
Co-Founder & Ceo (Exit)Vivocha.Com May 2012 - Apr 2024Milano, Lombardia, ItVivocha is a leading provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. The platform incorporates advanced AI technology and Virtual Agents, enriching the customer experience and ensuring businesses stay at the forefront of technological innovation in their engagement strategies.I founded Vivocha, raised seed and Series-A funds, and led the company to grow to more than 250 global clients including Capgemini, Intel, Amex, BMW, INGDirect, National Bank of Kuwait, DHL, Crédit Agricole, L’Occitane, AXA, Generali, Allianz, TUI, Telecom Italia, E.ON, Accenture, just to name a few.In 2018 I sold the company to Covisian Group, one of the largest BPO in Southern Europe, and LATAM -
Global Head Of Innovation And Business DevelopmentCovisian Sep 2022 - Mar 2024Milano, Lombardia, ItInnovators in Customer ExperienceCovisian Group is an international leader in business process outsourcing services and innovative contact center solutions. Today, the Group is a multinational corporation of more than 23,000 people, with a comprehensive offering of advanced customer management services and cutting-edge technologies. Currently, it manages over 150 customers worldwide from its 38 offices located in 7 different countries. -
Startup Mentor - Fundraising, Strategy, Growth, Product DevelopmentDorm Aug 2021 - Oct 2023London, England, GbMentoring startup founders at Dorm. Supporting tech founders looking to build the future, become entrepreneurs and scale global companies!Working with portfolio companies on a variety of early-stage issues in customer development, gaining initial traction, marketing, growth and fundraising.Dorm is a peer-to-peer learning platform where world-class professionals become educators, and partner with aspiring founders & creators to help their projects succeed. -
President Of The Alumni AssociationMip Politecnico Di Milano Nov 2006 - Apr 2014Milan, Lombardy, ItAlumniMIP gathers all professionals and managers that share the experience of graduating from MIP Politecnico di Milano.AlumniMIP association offers a wealth of knowledge, business experience and networking opportunities. The community has a reach of more than 6.000 Alumni, and the network increases of more than 400 new Alumni every year.Starting in 2010, he sits on the International Advisory Board of the School
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Mip International Advisory Board MemberMip Politecnico Di Milano Apr 2010 - Apr 2012Milan, Lombardy, ItThe goal of the International Advisory Board is to support MIP dean and management in the definition of the business school's internationalization strategy. The board brings together business leaders, corporate managers, and academics from all over Europe.
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Marketing DirectorReitek S.P.A. May 2000 - Apr 2011Milano, Mi, ItLeading provider of CTI and Customer Interaction Management solutions, deployed within mobile and fixed operators, service providers, outsourcers and mid-to-large enterprises.
Gianluca Ferranti Skills
Gianluca Ferranti Education Details
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Polimi Graduate School Of ManagementManagement - Economics
Frequently Asked Questions about Gianluca Ferranti
What company does Gianluca Ferranti work for?
Gianluca Ferranti works for Wonderflow
What is Gianluca Ferranti's role at the current company?
Gianluca Ferranti's current role is Chief Executive Officer.
What is Gianluca Ferranti's email address?
Gianluca Ferranti's email address is g.****@****imip.it
What is Gianluca Ferranti's direct phone number?
Gianluca Ferranti's direct phone number is +3933565*****
What schools did Gianluca Ferranti attend?
Gianluca Ferranti attended Polimi Graduate School Of Management.
What are some of Gianluca Ferranti's interests?
Gianluca Ferranti has interest in Social Crm, E Commerce, Skiing, Sales And Marketing, Social Media, Analytics, Scuba Diving, Sailing, Advertising, Cloud Computing.
What skills is Gianluca Ferranti known for?
Gianluca Ferranti has skills like Crm, Start Ups, Strategy, E Commerce, Business Planning, Business Strategy, Online Marketing, Digital Marketing, Business Development, New Business Development, Web 2.0, Marketing Strategy.
Who are Gianluca Ferranti's colleagues?
Gianluca Ferranti's colleagues are Lidia Palmi, Lorenzo Gnech, Camilla Dotti, Ginevra Strambi Ferrini, Mouna Kacimi, Irene Nicolini, Odilia Tirone.
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