Gabriel Cunha Email & Phone Number

I am responsible for ensuring the success of customers in using Titan's solutions for Salesforce. My role involves the technical management of implementations, providing strategic and technical support to maximize platform adoption, ensure the delivery of continuous value, and meet the business objectives of our clients.Key responsibilities include:Coordinating the onboarding of new clients and ensuring their needs are met throughout the entire product lifecycle;Facilitating the technical integration and customization of Titan/Salesforce solutions according to the specific requirements of each client;Acting as the technical point of contact to resolve issues and optimize the use of Salesforce functionalities, delivering an exceptional customer experience;Collaborating with development and product teams to influence the evolution of solutions based on customer feedback;Leveraging success metrics and reports to monitor client performance and satisfaction, proposing continuous improvements;Leading training and enablement sessions to ensure clients get the most out of the platform.

Brasília, Distrito Federal, Brasil

Head of Customer Relations, 06/2022 – 05/2024Customer Relationship Manager , 06/2021 – 06/2022Responsible for leading the team of developers and Salesforce Analysts, Chatbots and Marketing Cloud. Team of 15 people. Reporting to the Chief Technology Officer.• I developed and implemented Salesforce CRM strategies, contributing to a 500% growth in the use of the tool, which generated a budget reduction of CRM tools in the order of R$ 800K, without loss of operational efficiency.• Led and implemented projects for new architecture Chatbots – more than 50 Bots in production – and CTI solution – Genesys, paving the way for the next generation of AI-powered service in the enterprise. As a result, we implemented an omni-channel communication strategy, in addition to generating an annual budget reduction of around R$ 500K. • I worked in the understanding of the business requirements for the implementation of Sales and Service processes, enhancing the use of the Salesforce platform, market leader.

Brasília E Região, Brasil

Responsible for leading the team of Data Governance Partners, acting as Data ambassadors with the BUs. Team of 6 people. Reporting to the Superintendent of Corporate Technology.• I worked on the implementation of the Informatica EDC Platform, Gartner's leader, for catalog and data lineage, with negotiating power, reducing the commercial proposal by 400%. • I led the team of analysts responsible for collecting and disseminating Data Governance practices according to the DAMA framework.

Rio De Janeiro

Responsible for the technical leadership of Analytics, of the Financial Advisory Practice, reporting to the Director of Analytics - Financial Advisory.● I led the management and implementation of projects in Advanced Data Analytics for the Forensics and Capital Projects - Financial Advisory areas, building an end-to-end data treatment and visualization environment, with Microsoft and Tableau technology. As a result, the flow of information between the parties involved ensured accurate and clear information, generating better decision-making.● I worked on a relevant project for the largest Brazilian client in the mining sector, mapping and collecting data for analysis and forensic investigation of information. This performance took place in conjunction with the Deloitte team in the United States. The project ensured the reliability of the data and promoted appropriate strategies for stakeholder decision-making.

Rio De Janeiro E Região, Brasil

Database Marketing Coordinator , 06/2018 - 10/2018DBM Specialist, 11/2016 - 06/2018 Responsible for the technical leadership of data analysis in the Communication and Marketing Department of FGV, reporting to the CRM Manager.• Performed advanced statistical analysis for the commercial planning of a new undergraduate course. Result: The marketing actions obtained a significant return, bringing a number of students to the School, according to the statistical design.

Brasília Area, Brazil

Part of the Client Intelligence team, implementing different analysis to grow company's client understanding, life cycle with CAIXA Insurance products.Qualitative and quantitative investigations, related to marketing analysis, identification of the most profitable customer segments, areas of improvement in order to expand the marketing opportunitiesStructuring the Campaign Factory environment using Microsoft Business Intelligence ToolsLeading data governance projects, IT relationship and partnership and implementation of Salesforce Marketing Cloud from scratch.

Viña Del Mar, Chile

Responsible for building and maintaining solid business relationships (CRM) with different departments, aiming to define directly with the client requirements for the execution of campaigns. Reporting to the VP of Data Analytics. • Ensured privacy, information security and adherence to legal and compliance regulations, as well as business policy and audit requirements.• I worked within the Customer Insights and Data Analytics (CIDA) team for Wells Fargo, as a CRM consultant, with international exposure, with American executives. Within the project, I participated in the implementation of an innovative framework for the implementation and analysis of end-to-end marketing campaigns.

Campinas, São Paulo, Brasil

Rio De Janeiro, Brasil

Rio De Janeiro, Rio De Janeiro, Brasil

Rio De Janeiro, Rio De Janeiro, Brasil

Mba, Inteligência Artificial Para Negócios

Diplomado, Gerencia Y Liderazgo En Desarollo De Proyectos

Bachelor'S Degree, Statistics

Activities and Societies: Scientific Initiation student