Greg Galanopoulos Email & Phone Number

Bristol

Bristol, England, United Kingdom

Bristol, England, United Kingdom

• ForgeRock certified Access Management and Identity Management specialist• Providing support and direct interaction with clients/partners via ticketing system and scheduled remote calls to resolve technical issues - Queue management• Collaborating with Product Support, Sustaining and Engineering teams to identify and resolve problems• Core member of Project Odysseus team - Engaging with all levels of the Organisation to meet project goals• Supporting in the hiring process by conducting interviews• Mentoring new employees

Bristol, United Kingdom

• ForgeRock certified Access Management and Identity Management specialist• Member of the Secure Solution Operation Centre team (compliance with the ISO27001 standards) • Provide support across all Forgerock Identity Platform (AM, DS, IDM, and IG)• Liaised directly with clients/partners via Ticketing System• Collaborated with Product Support, Sustaining and Engineering teams to identify andresolve problems

Saltford, Bristol

• Provided onsite installation and support services to clients• Performed 2nd line technical support to customers• Monitored and managed clients' systems, including backend systems and IP phone system• Led Total Security System Management project to ensure compliance with cyber security policies (Firewalls, MDM)• Planning for PC/Server/Comms/Office 365 projects• Conducted site visits to client site for checks and maintenance• Delegated administrator for O365 / MS Exchange, Azure as well as network administrator for server maintenance and upgrades

Bristol, United Kingdom

• Performed 1st / 2nd Line technical support• Administration of all Windows Devices and Servers (2012 R2, 2016) and delegated administration in Active Directory, DNS, Group Policy Objects• Backend systems management and Servers management (Hyper-V)• Imaging and configuration of new servers as well as laptops & desktops for new users• Global IT escalation point• Supported and trained new staff on IT systems/software and equipment• Identified and implemented improvements to the organisation's IT infrastructure

Bath, United Kingdom

• Technical support, computer and network troubleshooting• Active Directory delegated administrator• Responsible for the internal portal (VLE) and the digital informatics of the school• SharePoint Interface Development• In charge of designing of publishing the weekly newsletter

Madrid, Spain

#6-months long placement• Software & Hardware support for laptops, desktops & printers• Network administration• Website programming and maintenance• SEO project for the official website of the company

Kalamata, Greece

# Military services• Computer technical support• Network maintenance, troubleshooting and administration• Member of technical team for creating the infrastructure and installing the structured cabling and optical fiber of 120FTW, certification according to standards and planned studies

Athens, Greece

• Information directory• Technical support information

Computer Science, 1.Computer Systems And Computer Networks 2.Databases And Data Mining & Management, 2:1

Major Subjects: Programming, Design and Maintenance Database, Algorithms, Information Systems, Computer Networking, Mathematics.

Exchange Semester, Business Administration And Management, Award For Excellent Academic Performance

Participation in ERASMUS program. International Marketing, Economics in Public sector, Strategic Communication, Marketing Research