George Lewis Email & Phone Number

Guadalajara, Jal., Mx

Woking, Surrey, Gb

I relocated to set up and scale our North American operations to better service our customers in the Americas.

Woking, Surrey, Gb

I lead our multi-location service delivery teams in the UK, Poland and Mexico, focusing on optimizing operations and improving services for clients. As part of the management team, I working closely with the CEO and other managers to define and execute the strategic vision, expand operations into new markets, and enhance efficiency.

Woking, Surrey, Gb

Worked with clients’ content delivery and support teams to optimize their content operations ensuring efficient content distribution across multiple geographies.I integrated doc-department operations with 3di following company merger and established efficient outsourcing operations.

Supporting leadership with governance, implementing growth strategies, and enhancing organizational resilience.

WB technical communications develops technical information delivery solutions for organisations.

Edinburgh, Gb

doc-department was Scotland’s leading independent technical-communications outsourcing company, and merged with 3di Information Solutions in 2017. ---I founded and led doc-department until it merged with 3di Information Solutions in 2017.Scaled the business by developing a cost-effective technical-communication service model to streamline product documentation management, and deliver efficient content-production processes.Managed the operations and drove growth by developing a flexible service offering that helped organizations improve product documentation, and manage multilingual content distribution.

Developed the architectural division, implementing project management processes and standardizing offerings.Reduced average project life-cycle costs by 20%.

I led the company’s transformation through ISO 9001 certification, implementing Salesforce and other systems that reduced support costs by 10%, and improved product-information management.Spearheaded change management initiatives that resulted in greater operational efficiency and cost savings.

I designed and executed a comprehensive marketing communications strategy for new product, aligned messaging with business goals, and improved customer engagement.

Managed outsourced technical communications projects for international companies.Spearheaded internal innovations in single-sourcing methodologies to streamline content delivery processes.

Mba, Business Administration

Dsh, German

Bsc, Biochemistry And Microbiology