Guy Lyon Email & Phone Number

Sydney, Australia

Denver

Managing the operation of Project and Change Teams including the Project Managers and Change Managers, Technical Design and Customer Design AuthoritiesTraining and hiring of personnel of the Project, Change and EngineeringTeamsTo be responsible for all aspects of the delivery of US based projects and changes to the contracted technical, financial, quality.

Mumbai Area, India

Transition of MACC function from global customer facing offices to India global service centre Update and create global change management processesWork with reporting teams to define tracking and prediction reports to drive these processes from within a brand new back office environmentTrain in country Change Management teams on new model and support.

Durban Area, South Africa

Start up back office and transition customer facing business functionsRecruit candidates, train new starters in multiple batches on company systems and processesTransition work from UK head office with minimal customer disruptionDesign and implement team/individual performance metrics and reporting bespoke to South African officeHandle escalations from.

London, United Kingdom

Deliver client changes for Virtual Network OperatorHired for new department within the company, set up to deal with single client service delivery and assurance across their legacy PBX network in order to win future WAN dealCreated processes and procedures for service delivery aspects of this roleManaged changes from creation to closure, liaising with.