Customer Service Representative
Current• Answered all Caregiver and Patient-related questions regarding refilling prescriptions, patient transportation, prior authorizations for prescriptions and tests, scheduling questions, and troubleshooting emergencies for patient-related issues.• Received 5-Star Care Awards twice for excellent patient care and received a raise in my first year with the John Theurer Cancer Center.• During initial training, learned EPIC healthcare software to handle all patient inquiries to properly triage calls for doctor’s consults, emergencies, billing, and many other types of calls.