Garima Gupta Email & Phone Number

Sydney, New South Wales, Australia

- Played a key role in streamlining operations and improving overall efficiency within the organization. - Identified opportunities to reduce losses and improve inventory accuracy by carefully cleaning and analyzing datasets. - Highlighted critical factors related to losses and dishonesty, offering actionable insights through visual presentations. - Contributed significantly to building a strong business case by quantifying the financial impact of unscanned items. - Additionally, supported a major service transformation initiative, which included the deployment of advanced AI technology to enhance operational performance and executive reporting.

Sydney, New South Wales, Australia

- Managed day-to-day operational issues and customer complaints, acting as a bridge between customers and merchant management.- Responded to customer inquiries and requests, ensuring effective and timely communication. Implemented strategies to carry out operations in a cost-effective manner while maintaining appropriate standards.- Conducted quality controls and closely monitored Customer order Key Performance Indicators (KPIs).- Analyzed data from shipping and delivery processes, identifying bottlenecks and areas for improvement.

Sydney, New South Wales, Australia

Responded to incoming queries of platform users as a support member and issue tickets for any technical issues on Jira• Created content, including drafting weekly email to foster relationship of volunteers with the Not-for-profits• Promoted and shared content related to stories of our programs besides assisting in conducting weekly events inkey issue areas for Pathway to Employment program• Performed data crunching for weekly dashboard leveraging SQL and Excel• Conducted platform demos and consultations for Not- for-Profits while succouring their landing on onlineplatform• Fostered relationships of partner organization and Not-for-Profits alongside marking and reviewing their journey onplatform

Master Of Commerce (Extension), Finance, Innovation And Entrepreneurship

Bachelor Of Commerce (Honours), Commerce And Finance, 8.7 Cgpa

- Spearheaded brainstorming sessions to harness artistic expertise, channeling creativity for competitions, intra and inter-college.