Ghada Alali Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Abu Dhabi Emirate, United Arab Emirates

• Developed and implemented standard operating procedures (SOPs) to systematize operations, drive process improvements, and identify areas suitable for automation.
• Automated various existing tasks and processes, such as feedback on marketing campaigns, weekly sales reports, and sales agents' rotation.
• Collaborated with the product and tech teams to enhance the user experience of the CRM and the agents' app.
• Defined relevant key performance indicators (KPIs) and service level agreements (SLAs) and established tracking mechanisms and dashboards.
• Established an agent tier system to assess agents' expertise levels, enabling effective lead assignment, project allocation, and decision-making.
• Supervised a team of Operations Executives and Lead Owners, monitoring and evaluating their performance.

Dubai, United Arab Emirates

• Provided broad day-to-day operational support in order to make sure clients’ needs are met and monthly Sales target is achieved.
• Revamped the sales funnel by proposing and implementing solutions to place the sales process in top shape.
• Made sure both the Sales and Sales Ops teams are running as efficiently and effectively as possible.
• Studied business needs, put together a recruitment plan and accordingly hired a team of Sales Operations professionals and Field Support Representatives.
• Managed the team, tracked their KPI’s and performance and conducted monthly/quarterly assessment sessions.
• Expertise in working with ERP systems including Salesforce and Internal CRM systems. Worked on Improving these systems by implementing changes to increase the team’s efficiency.

Dubai, United Arab Emirates

• Registered the company as an NOFC at the Jordan chamber of Commerce, obtained the vocational license and all trademarks as well as the work permit and residency for the General Manager.
• Enrolled the company in the Social Security Cooperation and the tax department.
• Produced a 2-year business plan along with the projected budget.
• Selected the office space and oversaw the fit out end-to-end from Network, Electricity, Internet Connection, AC, furniture, equipment, etc.
• Hired 15 employees in the first month and then hired 30 more throughout the year.
• Oversaw and managed all aspects of the office including Finance, HR, Procurement, Operations.

Dubai

• Supervised everyday work of the department operating processes to increase efficiency of the team.
• Analyzed and identified all performance related issues and ensured appropriate actions.
• Developed plans and supervised various departmental meetings to ensure better results to fulfill business needs.
• Prepared regular reports, performed audit on various operations and evaluated processes as per business requirements.
• Prepared project updates within required timeframe and delegated individual tasks to all team members.

United Arab Emirates

Dubai