Ghaid Kassem Email & Phone Number

Dubai, Ae

Iraq-Erbil

Responsible for reviewing the sales data.Reviewing any errors or exceptions andinvestigating and making corrections as necessary.Identify any recurring patterns of errors or OverShorts and raise concerns to manage.

Syria

 Deal with all customers inquiries and make sure it solved upon customer request. Handle e-mails and follow up with customer’s different requests and complaints. Coaching new employees on daily tasks, sales target, and how to deal with customers. Take care of the POS maintenance issues and develop reports to management. Follow up on employees monthly and daily Sales Target, and organize employee attendance. Analyzing and monitoring POS, staff daily and monthly PMS records. Collect cash at the end of day and match it with system report.

Damascus, Syria

 Probation period for 3 months as a call center agent and POS rep. Respond to phone, listening to clients and Answering Question based on customer needs. Determines needs and wants of clients. Update customer’s information on CRM. Promote new product and inform the customers about it. Check and follow up with all incoming Mails, and customers registered tickets. Follow up on monthly sales target to achieve the best result. Show a high quality of customer serving and system accuracy.