Sarin K Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Responsible for all the operations related matters in the branch including facilities, legalcompliance and finance Supervision of all the day today cash transactions including payables and receivables Management and Supervision of the entire branch team of more than25staffs Scheduling and managing Staff roaster as per business needs Reviewand initialize Performance appraisals for the branch staff Conducting Internal Audit at branch level Handling Corporate and HNI Customers Coordination and Execution of Marketing Activities

Karunagappally, Kerala, India

Branch Operations Manager Handling loan documentation for the branch –Vehicle loan Business loan Educationalloan Initiating the branch staffs for Cross selling of revenue products and achievement ofbranch targets and to contribute to branch profitability. Supervision and Responsible for all branch related operational To make sure customer complaints and customer requests are sorted out within thegiven TAT .Handling a team of 10 members and ensuring them to accomplish the work in giventime and with 100%compliance Closely monitoring of branch expense and making sure that cost is managedeffectively. Initiated pro-active steps for resolving the customer complaints with proper inter-departmental coordination with 0% escalations and 100% service quality maintenance Basic scrutiny of new Account opening form, and forwarding the same to Hub foraccount activation, by reducing the rejection percentage of account opening to less than3 % per month. Responsible for conducting surprise audit of other branch as required by inspectiondepartment.

Manjeri, Kerala, India

Responsible for basic underwriting of received Insurance policy and ensuring issuanceof above 90% for each month Adeptly involved in Internal Audit of the various departments and sending the reports tothe zonal office. Responsible for complete Cash and Cheques operations, Cheque Bouncemanagement and Petty cash management. Responsible for facility management and legal compliance Meticulously scrutinizing of various activities of the agent recruitment for the Branch. Liaison with branches in the Cluster to ensure that AML guidelines are met. Internal Audit and Compliance Expertise in monitoring expenses of various branches of the cluster. Effectively maintaining customer relationship by attending to various customer requests. Ensuring error rate for Policy Owner Service requests received is not to exceed 3% forany month at the branch. Responsible for persistent increase in incremental growth of all businesses of thebranch To conduct shadow audit of the company approved diagnostic center in the locality andsubmit the report to Head Office. Branch Administration, Vendor Management and Inventory management Responsible for internal audits at all branches in Calicut Cluster.

Thrissur, Kerala, India

Handled various general banking functions for Savings/ Current Accounts, FixedDeposits, Cash Management Services, NRI Accounts and Recurring Deposits like: Clearing of Cheques (I/W & O/W) Receiving & making payments, writing various books Issuing DD / Pay orders Verified transactions worth Rs.2-3 Crores per day generated through 600-800 chequesand Cash Vouchers Ensured quality norms (SIX SIGMA, 5’S and SOX) in order to minimize errors andimprove the quality. Initiated pro-active steps for resolving the customer complaints with proper inter-departmental coordination with 0% escalations and 100% service quality maintenance. Took care of Banking Reconciliation, Branch Expense Monitoring and CashManagement System Cross selling of value added financial products of the bank to customers

Kochi, Kerala, India

 Handled various public relation functions and promotional campaigns, customer meetsand events In-Charge of recruitment for the entire Kerala region. In charge of Advertising and Sales Promotion for the entire Kerala region In-Charge of Space marketing for the entire Kerala region