Leo Dheyaa Al-Jassani Email & Phone Number

Vancouver, British Columbia, Canada

• Diagnosed and provided solutions to user issues and technical service requests related to client hardware, software, and networking, both remotely (using tools such as Bomgar) and in person.
• Monitored ServiceNow ticket queues attentively, collaborating with various teams to organize and execute multiple tasks and initiatives under tight timelines, ensuring rapid restoration of user productivity.
• Performed computer imaging, troubleshooting, and repairs.
• Maintained and organized client account information using Active Directory.
• Facilitated the onboarding process for new hires, including high-profile employees such as directors and VPs, both in person and remotely.
• Provided comprehensive support for meeting rooms and town halls at BCLC offices, both in-person and virtually, working both independently and as part of a team.

Canada