Deskside Support Analyst
Current• Diagnosed and provided solutions to user issues and technical service requests related to client hardware, software, and networking, both remotely (using tools such as Bomgar) and in person.• Monitored ServiceNow ticket queues attentively, collaborating with various teams to organize and execute multiple tasks and initiatives under tight timelines, ensuring rapid restoration of user productivity.• Performed computer imaging, troubleshooting, and repairs.• Maintained and organized client account information using Active Directory.• Facilitated the onboarding process for new hires , including high-profile employees such as directors and VPs, both in person and remotely.• Provided comprehensive support for meeting rooms and town halls at BCLC offices, both in-person and virtually, working both independently and as part of a team.
