Ghislaine Mathieu Email & Phone Number

Rotterdam Area, Netherlands

- Asset Management Contract- Order management Benelux Market

Région De Amsterdam, Pays-Bas

Customer Service :- Quote potential orders pricing to customers and follow-up on quotes regularly- Maintain and improve upon relationships with customers in assigned territory through responsiveness problem-solving and regular communication.- Contact and inform the customer on outstanding invoices and orders on holdBusiness Development :- Market research: researching product prices, making comparisons with competitor websites- Participating in launching new products: contacting laboratories, making surveys, analyzing results, preparing presentations - Improving the French market: contacting health insurances to propose cooperation

Région De Strasbourg, France

Customer contact: Responsible for 710 clients- Consulted clients: identified and assessed their needs- Showed flats to prospective clients- Took inventories of property state upon arrival of new tenants- Grievance Management: responded, provided, suggested appropriate solutions or referral to other relevant departments- Assisted and advised clients on general inquiries- Managed nuisances orders: interviewed clients, investigated, planned and facilitated conflict mediation- Maintained records of customers interactions (accounts, file documents)- Wrote reports- Networked with different organizations (residents’ groups, local authority councilors…)- Short and long term involvement in policy makingCredit management :- Verified and ensured accurate and timely payment of rents- Informed clients of overdue payments (via phone, letters and emails)- Attempted to collect payments (meetings)- Analyzed clients’ personal situations to provide suitable debt management plans- Maintained effective and cooperative working relationships with the legal department- Developed and improved practices to minimize clients debt

Licence Professionnelle, Building/Property Maintenance

Two Years Technical Degree, Social Economics And Family Consumers Studies

High School