Gabriel Hormazábal Sanhueza Email & Phone Number

Finland

Spearheaded the product and operational strategy and development roadmap through the Scale Phase for an AI-powered SaaS B2B e-commerce platform, leading a team of 8 direct reports across UX/UI, product, Customer Success, and engineering. Customer Life Cycle Optimization: Expanded the commercial capabilities by implementing Generative AI innovations such as AI-data analytics and AI-Sales channel automation for basket size growth. Integration as a Product: in 3 months, slashed client onboarding… Show more Spearheaded the product and operational strategy and development roadmap through the Scale Phase for an AI-powered SaaS B2B e-commerce platform, leading a team of 8 direct reports across UX/UI, product, Customer Success, and engineering. Customer Life Cycle Optimization: Expanded the commercial capabilities by implementing Generative AI innovations such as AI-data analytics and AI-Sales channel automation for basket size growth. Integration as a Product: in 3 months, slashed client onboarding time by 83% (from 3 months to 2 weeks) and significantly improved customer satisfaction for this process (from 5 to 9 points). Show less

Business Processes Agile Implementation: in 6 months, reduced internal process waste by 80% among Product, IT, Sales, and Customer Success teams. Implemented ITIL-based support system with AI automation, decreasing first-time response and resolution times by 90%. Product Strategy: Developed comprehensive product vision and roadmap for AI-powered SaaS B2B e-commerce platform and led the complete overhaul of YOM's core products to face the scale-up phase.

Led various teams as digital transformation project manage in charge of optimizing resource allocation and ensuring deliverables for our customers through the collaboration of multidisciplinary teams in terms of time, quality, and scope of each service. Product Development Process: Redesigned, implemented, and evolved the core processes among product and IT departments to ensure product deliveries, decreasing lead times and release-related incidents by 70%. Operational Processes Efficiency… Show more Led various teams as digital transformation project manage in charge of optimizing resource allocation and ensuring deliverables for our customers through the collaboration of multidisciplinary teams in terms of time, quality, and scope of each service. Product Development Process: Redesigned, implemented, and evolved the core processes among product and IT departments to ensure product deliveries, decreasing lead times and release-related incidents by 70%. Operational Processes Efficiency Enhancement: Decreased first-time response and resolution times by 90% in a customer operation with AI automated ITIL service management, increasing customer experience and customer satisfactión by 65%. Profit Margin Optimization: Achieved 35% profit margin improvement by optimizing project timelines and managing scope deviations. End-to-end process digitalization & optimization: Led a major overhaul in a customer company to assess, redesign, and implement customer-facing processes through digitalization and automation. Show less

Chile

Ad-Honorem Teacher for project valuation capstone class at the School of Engineering at the Pontificia Universidad Católica de Chile

Santiago, Chile

As a Sr. Consultant for innovation and digital transformation projects, was in charge of evaluating, planning, implementing, and continuously evolving products, initiatives, and technology-based transformation projects, strategic design, and ensuring alignment with the business strategy and impact. Innovation PMO Implementation: Headed the implementation of an innovation PMO model for over 100 projects, using business cases and degrees of uncertainty to enable agile integration between… Show more As a Sr. Consultant for innovation and digital transformation projects, was in charge of evaluating, planning, implementing, and continuously evolving products, initiatives, and technology-based transformation projects, strategic design, and ensuring alignment with the business strategy and impact. Innovation PMO Implementation: Headed the implementation of an innovation PMO model for over 100 projects, using business cases and degrees of uncertainty to enable agile integration between development and business. Management Consulting: Optimized the corporate innovation strategy in close collaboration with the national entrepreneurial ecosystem, maximizing impact for an oil company. Sales Conversion Rate Improvement: Doubled the sales conversion rate by leading consultative sales processes, and integrating and coordinating multidisciplinary teams to generate proposals. Show less

Santiago Province, Chile

Q-ion it's an IoT device capable to measure the temperature at SKU level, in real time, and with alerts automation. Currently working under Start-up Chile program.

Santiago Province, Chile

Designed, developed, and optimized products, operational and commercial KPIs, reporting and proposing improvements to clients (operational optimization, productivity, process redesign, others) and internal (quality and technical debt management, operational costs, service KPIs, staffing balance, compliance with SLAs). Operational Optimization: Proposed improvements for operational optimization, productivity, and process redesign, developing projects and internal strategic initiatives that… Show more Designed, developed, and optimized products, operational and commercial KPIs, reporting and proposing improvements to clients (operational optimization, productivity, process redesign, others) and internal (quality and technical debt management, operational costs, service KPIs, staffing balance, compliance with SLAs). Operational Optimization: Proposed improvements for operational optimization, productivity, and process redesign, developing projects and internal strategic initiatives that analyzed and optimized products and operational/commercial KPIs. Fleet and Efficiency Optimization: Lowered fleet sizes by 10% through leading LSS operational optimization processes, which also increased key KPIs such as OTIF by 3% and fill rate by 5%. BI-Based Platform Redesign: Met the unique operational needs of each client by redesigning the last mile platform into a Data Driven Solution for tactical and strategic decision-making. Client Satisfaction Improvement: Enhanced service delivery and client satisfaction by leading operational reporting, client interactions, and improvement proposals for the last-mile app. Innovation & Entrepreneurial success: Secured a US$10k seed fund to prototype an IoT idea. Participation in the inception of Almacén Gurú, a market place for CPGs, B2C. Show less

Av. Las Condes 11000, Piso 6

Executed strategic planning projects, strategic redesign, investment evaluation, and business cases benchmarking, and value proposals, among others. Experience in industries such as mining, construction, forestry, finance, NGOs, etc. Strategic Planning and Evaluation: Drove comprehensive improvements by executing strategic planning projects, redesign initiatives, investment evaluations, and business cases across various industries including mining, construction, forestry, finance, and NGOs… Show more Executed strategic planning projects, strategic redesign, investment evaluation, and business cases benchmarking, and value proposals, among others. Experience in industries such as mining, construction, forestry, finance, NGOs, etc. Strategic Planning and Evaluation: Drove comprehensive improvements by executing strategic planning projects, redesign initiatives, investment evaluations, and business cases across various industries including mining, construction, forestry, finance, and NGOs. Economic Evaluation and Scenario Analysis: Championed decision-making across five macro scenarios through the economic evaluation of the Rajo Inca Investment project, optimizing projected endowments and creating an interactive report model to analyze drivers and investment risks. Show less

Assistant professor of the course "Instead of competing, innovate", taught by Professor Patricio del Sol, sponsored by "The executive class" of the Pontificia Universidad Católica de Chile and "El Mercurio", on online educational platform NovoEd.

Internship

Strategic design

Advisor teacher of civil engineering schoolTeaching assistant of economy, engineering 1, calculus, among othersUC RecruitmentCoordinator of activities for the engineering school

Executive Mba

Master Of Science (Msc), Civil Industrial Engineering, Maximum Distinction

Thesis: Determinants of Total Factorial Productivity in the Chilean Mining

Engineer'S Degree, Civil Industrial Egineering With Major In Mining, Maximum Distinction

Activities and Societies: Embajadores, Tutores, PianeUC, Orientadores Docentes, Difusión UC

Education record

Penta Uc, Ingeniería

Program of Pontifical Catholic University of Chile for childrens with academic talents