• Working as a UX Designer in Global Information Management to support with all aspects of information management - strategy and standards and working together with Tetra Pak’s Global Process Owners to automate our business processes making sure we run projects & services that provide the greatest value for Tetra Pak and its customers.• Working as part of the Software Development Centre of Excellence the work is fully agile using frameworks such as scrum, Kanban, Lean UX and Design… Show more • Working as a UX Designer in Global Information Management to support with all aspects of information management - strategy and standards and working together with Tetra Pak’s Global Process Owners to automate our business processes making sure we run projects & services that provide the greatest value for Tetra Pak and its customers.• Working as part of the Software Development Centre of Excellence the work is fully agile using frameworks such as scrum, Kanban, Lean UX and Design Sprint.• Collaborating with full-stack scrum teams which consist of scrum master, front-end and back-end developers and test lead to provide the UX and UI.• Developing mobile applications which comprise of an ecosystem of apps for our field force.• Connecting our industrial equipment with our people in real time. Providing data analytics and insights will deliver more value to our customers.• Leveraging on e-Business across all the offerings in order to provide our customers with an attractive interface, driving ease of doing business. Show less

• Analysed customer behavior and feedback, addressing gaps in CX strategies, and improving interactions at different touchpoints.• Managing leads and prioritizing trouble tickets. • Responsible for client handling and maintaining positive customer relationships by providing prompt and appropriate responses to inquiries and concerns.

Academic counseling of students on learning pedagogies to enroll them in a personalized educational program based on their style of learning.

• Design facilitation, user research, and product strategy of digital platforms for various clients. • Gathered requirements from sales team, clients, stakeholders (by planning and conducting interviews and workshops to obtain information), and project managers for undertaking user research.• Validated design concepts through usability testing and removing assumptions.• Using mixed methods to triangulate and construct a holistic picture.• Collaborated with the design team to… Show more • Design facilitation, user research, and product strategy of digital platforms for various clients. • Gathered requirements from sales team, clients, stakeholders (by planning and conducting interviews and workshops to obtain information), and project managers for undertaking user research.• Validated design concepts through usability testing and removing assumptions.• Using mixed methods to triangulate and construct a holistic picture.• Collaborated with the design team to ensure insights & opportunities are translated effectively.• Created research reports with highlights for design teams and stakeholders. Show less

• Responsible for identifying new opportunities and continuous improvements through rolling research.• Aligning stakeholders around the vision for the product through workshops.• Prioritizing product features and ownership of product backlog.• Designing experiences around upcoming hardware products.

• Worked to improve the Service experience in the Delivery and Concierge services domain.• Principally responsible for interpreting data and making recommendations based upon the research findings to drive product direction.• Created lean use cases and assembled them into experience maps to facilitate the design process and capture innovation into the agile product delivery backlog.

• Part of the core team that worked to market and launch a platform for the Healthcare domain.• I helped to create the final platform through exploratory research and defined the ux strategy.

Gained expertise in conceptual modeling, seeing the big picture, and envisioning possible solutions to business problems. Involved in consensus on the scope, design decisions, and implementation decisions.