Maria Dolores Ghiringhelli Email & Phone Number

London, England, United Kingdom

To manage the operation and efficient running of the Central Guest Services department of Edwardian Hotels London and our portfolio of 12 luxury hotels. To inspire, lead and enable the team to provide seamless and unparalleled service whilst maintaining profitability and employee satisfaction.To ensure the team is kept updated with any promotions, changes.

London, England, United Kingdom

To manage the daily operations and efficient running of the Central Reservations Department of Edwardian Hotels London and our portfolio of 12 luxury hotels.Provide direction and leadership to Reservations team assisting them to achieve their potential and achieve overall departmental objectives.To drive the team to achieve goals (Revenue and Quality) and.

London, United Kingdom

To be accountable for overseeing the smooth operations of the Front Office department. To work alongside side the Front Office Manager and run the Front Office department effectively by ensuring maximum guest satisfaction, departmental profitability, achieving monthly goals and adhering to the standard required by the hotel. Maintain excellent.

London, United Kingdom

To lead the operation of service excellence in the Concierge, Guest Relations and Reception to establish a winning and motivated guest service team and to deliver a great service experience which makes people feel special.To help to handle all aspects of Concierge, Guest Relations and Reception and to maintain upkeep and appearance of Hotel lobby and.

London, United Kingdom

Managing all aspects of the guest relations department. Building rapport with all the guests, to effectively resolve guest complaints in a timely manner and to act as a liaison for The May Fair Hotel's VIP guests to ensure that their expectations are exceeded at every opportunity. Acting as a duty manager for the hotel. Assisting FOHM in analysing Medallia.

Radisson Blu Edwardian Mercer Street Hotel, London

The Guest Service Team Leader role oversees daily operation of the Reception of the Hotel. The daily tasks are: Make sure that staff are highly trained, motivated and supervised; Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of labor; Take care of the communication between the.

Londra, Regno Unito

The Graduate Management Programme is an 18 months fast track Future Leaders Programme designed to provide to the Management Trainee an exceptional and complete overview of hospitality and of the hotel operation. The first three months of the Programme offer a cross training in F&B, C&B, Rooms, S&M, Reservations, Revenue, Finance, HR and Customer Service.

Firenze, Italia

Continuously update training materials for existing courses and manage the development ofnew material. Responsible for the process of systematic data-collection and analysis to support the ongoing monitoring and evaluation. Schedule classes, based on availability of classrooms, equipment and instructors. Lead Trainings. Collaborate with HR Manager on.

Firenze, Italia

Greeting and welcoming guests; Make guest reservations for spa services; Guest enrolment in special programs or memberships; Answer telephones; Scheduling; Payment transactions; Handle and assist as needed with guest inquiries.

Florence, Italy

Training report organization; Core Standard Tests organization and management; Meeting attendance; New hired employee welcome; Files care and management; Interview management and process; Office organization and care; Management of different Employee Events; Department relations management.

Montecatini Terme (PT), Italy

Front Office activities; Guests relations care; Support to the Event Manager during events.

Hotel Revenue Management, Hospitality Administration/Management, 100/100

Activities and Societies: Module 1: Introduction to Hotel Revenue Management; Module 2: Forecasting and Availability Controls in Hotel.

Introduction To Global Hospitality Management, Hospitality Administration/Management, Edx Verified Certificate

Activities and Societies: Module 1: An Introduction to the Hospitality Industry Module 2: Strategic Hospitality Management and Innovation.

Bachelor Degree In Tourism Management, Tourism, Culture And Territory, 110/110

Communication and Economic skills, Languages skills Tesi's Title : "Sviluppo sostenibile ed ecoturismo. Il caso EcoWorldHotel".

Tourism And Hotel Management, Tourism And Hotel Management

Erasmus Program

High School Diploma, Perito Aziendale Corrispondente In Lingue Estere, 78/100

Economic skills; Languages skills: German, Spanish and English