Guillermo Robles Email & Phone Number

Deland, Fl

• Orient new employees making them feel welcome and ready to succeed• Educate new hires on job expectations in a clear and concise manner• Mentor staff through developmental opportunities and assessments• Manage internal queues and departmental duties as dictated by volume• Work with management to update practices based on changing needs• Interpret, explain and enforce policies to keep staff in compliance• Maintain compliance with established organizational standards• Provide support for the escalation queue for call center agents• Complete management assigned projects in a timely manner• Devised training programs for new and existing employees• Organized employee schedules and department contacts• Draft department-specific employee announcements• Update and maintain departmental knowledge base • Handle escalated calls in the supervisor queue• Evaluate customer calls on call center agents