Gia Bower, Msc, Pmp Email & Phone Number

United States

Provo, Utah, United States

Halda delivers efficient, student-centered website personalization that drives full-funnel conversion for higher ed and K-12 schools. By leveraging the capabilities of artificial intelligence, Halda enables education institutions to create personalized experiences that drive better engagement and more conversions.

Salt Lake City Metropolitan Area

-Guide client operational decisions and increase program performance for 50 (YTD) projects by utilizing qualitative research analysis and competitive intelligence.-Currently conducted over 1200 stakeholder interviews, delivering data analysis-based reporting to meet customer needs through asset management and delivery in contract-based programs.-Facilitate and support change management strategies leading to improved internal and external stakeholder relations. -Engage with internal and external stakeholder audiences to drive awareness and value.-Improve program success by tailoring and executing customized engagement plans, and continuously monitoring performance. -Internal team coordination to ensure strong relationship building and effective quality management.

Salt Lake City Metropolitan Area

-Led analysis and decision-making collaboration with leadership and teams, resulting in efficient material procurement and improved client satisfaction.-Implemented workshops and presentations that trained clients and leadership teams on effective communication, leadership skills, and conflict resolution, resulting in improved team performance and client value realization-Created the development and execution of EAP program and broader HR team strategies that increased employee utilization, resulting in improved mental health and productivity.-Resolved 95% of difficult and urgent customer issues, leading to a marked increase in key stakeholder satisfaction ratings and optimized group engagement rates.-Successfully led a team-based improvement project with marketing, sales, IT, and operations which resulted in strong alignment with company goals.

-Responsible for providing crisis and account support for over 130 key company relationships, -Development of communication processes to support internal strategic initiatives, improving operational structures, policies, and management systems. -Increased client satisfaction through consistent support and strategic development of communication plans and resources to reach client engagement goals. -Conducted various leadership and communication presentations and other supports to enhance client services. -Administered programs with full HIPAA compliance.

Salt Lake City, Utah

-Coordinated marketing, sales, services, and IT processes to develop a new portal process for affiliate management. -Actively developed recruiting strategies and negotiated contracts to build affiliate network. -Operated and maintained contract management systems for over 500 relationships. -Provided performance and compensation reports with status updates and improvement recommendations. -Developed training, operational guides, contracts, and payment processes.

State Of Utah

-Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources. -Monitored eligibility with government regulations.-Created customized improvement plans and collaborated with appropriate community programs and resources to connect and support client success.

Master Of Strategic Communication, Business, Management, Marketing, And Related Support Services

Mediator, Conflict Resolution Program

Bachelor Of Applied Science (Basc), Family And Consumer Sciences/Human Sciences