Halda delivers efficient, student-centered website personalization that drives full-funnel conversion for higher ed and K-12 schools. By leveraging the capabilities of artificial intelligence, Halda enables education institutions to create personalized experiences that drive better engagement and more conversions.

-Guide client operational decisions and increase program performance for 50 (YTD) projects by utilizing qualitative research analysis and competitive intelligence.-Currently conducted over 1200 stakeholder interviews, delivering data analysis-based reporting to meet customer needs through asset management and delivery in contract-based programs.-Facilitate and support change management strategies leading to improved internal and external stakeholder relations. -Engage with internal and external stakeholder audiences to drive awareness and value.-Improve program success by tailoring and executing customized engagement plans, and continuously monitoring performance. -Internal team coordination to ensure strong relationship building and effective quality management.

-Led analysis and decision-making collaboration with leadership and teams, resulting in efficient material procurement and improved client satisfaction.-Implemented workshops and presentations that trained clients and leadership teams on effective communication, leadership skills, and conflict resolution, resulting in improved team performance and client value realization-Created the development and execution of EAP program and broader HR team strategies that increased employee utilization, resulting in improved mental health and productivity.-Resolved 95% of difficult and urgent customer issues, leading to a marked increase in key stakeholder satisfaction ratings and optimized group engagement rates.-Successfully led a team-based improvement project with marketing, sales, IT, and operations which resulted in strong alignment with company goals.

-Responsible for providing crisis and account support for over 130 key company relationships, -Development of communication processes to support internal strategic initiatives, improving operational structures, policies, and management systems. -Increased client satisfaction through consistent support and strategic development of communication plans and resources to reach client engagement goals. -Conducted various leadership and communication presentations and other supports to enhance client services. -Administered programs with full HIPAA compliance.

-Coordinated marketing, sales, services, and IT processes to develop a new portal process for affiliate management. -Actively developed recruiting strategies and negotiated contracts to build affiliate network. -Operated and maintained contract management systems for over 500 relationships. -Provided performance and compensation reports with status updates and improvement recommendations. -Developed training, operational guides, contracts, and payment processes.

-Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources. -Monitored eligibility with government regulations.-Created customized improvement plans and collaborated with appropriate community programs and resources to connect and support client success.