Giabela Bygrave Email & Phone Number

Melbourne, Florida, United States

• Updated and maintained LAN topology records.• Mapped network components, including nodes, servers, and routers, with accurate names and IP addresses.• Implemented and documented Linux cloud backup procedures to ensure disaster preparedness.• Enhanced endpoint and server security by deploying NGAV and EDR software, adhering to cyber-liabilityinsurance requirements.

Denver, Colorado, United States

• Provide troubleshooting support for Cisco network devices to include layer two and three devices.• Acknowledge and update ServiceNow tickets assigned in the support queue for network issues logged.• Collaborate with team in-person/remotely, fostering seamless communication to achieve shared objectives.• Provide Tier 1 troubleshooting connectivity support for workstation servers and Cisco/Juniper switches and routers, while updating service now tickets• Apply knowledge differentiating Cisco layer 3 Routers from layer 2 Switches and basic understanding of the OSI model, enabling informed contributions to network infrastructure management.• Provide efficient, high-quality service to internal support teams through Soft Phone technology, ensuring prompt issue resolution and optimized support processes.• Demonstrate flexibility in scheduling, including a willingness to work overnight and weekends when necessary, accommodating project and operational demands.• Proactively identify and articulate issues requiring escalation in ServiceNow to higher-tiered network teams, facilitating the swift resolution of complex challenges.

• Applied a foundational understanding of Cisco Network Devices to troubleshoot network issues, effectively contributing to the resolution of technical challenges.• Pulled copper and fiber cables between distribution frames and closets for the installation of servers and network equipment.• Differentiated between Cisco layer 3 Routers and layer 2 Switches, along with a basic understanding of the OSI model, enabling informed contributions to network infrastructure management.• Effectively communicated issues requiring escalation to higher-tiered network teams, ensuring timely resolution of complex challenges.• Worked autonomously with minimal direction and guidance, consistently delivering results.• Maintained a foundational understanding of network monitoring tools, contributing to effective network performance monitoring, and troubleshooting efforts.