Giabela Bygrave Email & Phone Number

Melbourne, Florida, United States

• Updated and maintained LAN topology records.
• Mapped network components, including nodes, servers, and routers, with accurate names and IP addresses.
• Implemented and documented Linux cloud backup procedures to ensure disaster preparedness.
• Enhanced endpoint and server security by deploying NGAV and EDR software, adhering to cyber-liabilityinsurance requirements.

Denver, Colorado, United States

• Provide troubleshooting support for Cisco network devices to include layer two and three devices.
• Acknowledge and update ServiceNow tickets assigned in the support queue for network issues logged.
• Collaborate with team in-person/remotely, fostering seamless communication to achieve shared objectives.
• Provide Tier 1 troubleshooting connectivity support for workstation servers and Cisco/Juniper switches and routers, while updating service now tickets
• Apply knowledge differentiating Cisco layer 3 Routers from layer 2 Switches and basic understanding of the OSI model, enabling informed contributions to network infrastructure management.
• Provide efficient, high-quality service to internal support teams through Soft Phone technology, ensuring prompt issue resolution and optimized support processes.

• Applied a foundational understanding of Cisco Network Devices to troubleshoot network issues, effectively contributing to the resolution of technical challenges.
• Pulled copper and fiber cables between distribution frames and closets for the installation of servers and network equipment.
• Differentiated between Cisco layer 3 Routers and layer 2 Switches, along with a basic understanding of the OSI model, enabling informed contributions to network infrastructure management.
• Effectively communicated issues requiring escalation to higher-tiered network teams, ensuring timely resolution of complex challenges.
• Worked autonomously with minimal direction and guidance, consistently delivering results.
• Maintained a foundational understanding of network monitoring tools, contributing to effective network performance monitoring, and troubleshooting efforts.