Gia Man Lu Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Supervised sourcing procedures for high-quality ingredients from local vendors, ensuring a consistent supply chain that fulfilled the restaurant’s requirements for quality and safety- Implemented JIT inventory management, partnering with suppliers for scheduled deliveries that reduced the inventory carrying costs by 30% and maintained the safety stock of 95% of ingredients for unexpected demands- Organized and led 3 monthly inventory planning meetings with kitchen staff to anticipate upcoming stock needs, successfully avoiding out-of-stock situations for high-demand ingredients and supplies

Markham, Ontario, Canada

- Arranged an average of 25 shipments valued at 80K per day and monitored the daily progress of delivery schedules, achieving an on-time and error-free delivery rate of 97% within the first month of the internship- Assisted the sales team and customers with any logistics-related inquiries and delivered a timely and professional update to all stakeholders regarding order changes and delivery delays, reducing the response time by 20%- Coordinated with 3 key delivery service partners to troubleshoot over 15 delivery issues and manage returns and damaged units efficiently, ensuring satisfy the customer expectations

North York, Ontario, Canada

- Performed regular inventory audits and implemented a FIFO (First In, First Out) system, minimizing waste by 10% and ensuring the freshness of ingredients used in meal preparation- Collaborated with the kitchen and front-of-house teams to enhance the customer dining experience, contributing to a 10% increase in the customer satisfaction rate within the first two months- Ensured strict health and safety standards and processes, maintaining a 100% pass rate on health inspections while enhancing dining safety and customer trust

Vinh Long, Vietnam

- Conducted weekly inventory cycle counting according to the ABC analysis to compare physical counts and computer records and addressed 80% of discrepancies properly- Processed the incoming flow of shipments to the bookstore, ensuring 99% of deliveries were qualified in terms of both quantity and quality- Supported the implementation of promotional displays and seasonal changes in the store layout, contributing to an engaging and dynamic shopping environment

Bachelor Of Commerce, Supply Chain Management, 92.6

Ontario College Advanced Diploma, Business Administration – Purchasing & Supply Management, High Honour With A 4.0 Gpa