•Solutions Design •Testing and Quality Assurance•Requirements gathering and Requirements Analysis

•Manage and oversee the day-to-day operations of the business office•Ensure compliance with all relevant laws and regulations related to billing and financial operations•Develop and implement policies and procedures to improve efficiency and productivity•Supervise and train staff on billing and financial processes•Analyze financial data and prepare reports for management review•Collaborate with other departments to ensure smooth operations and communication•Maintain accurate and up-to-date records and documentation•Participate in strategic planning and decision-making for the organization.

• Export Contacts for Sales Team ( Lead Generation )• Provide Hygiene to update and verify Contact details for the Leads that we Export contacts onSalesforce manually.• Company and Personas research using LinkedIn, Rocketreach, SalesQL, D&B, TechTarget, and Google.• Account Creation/Management and Data Hygiene using Salesforce

• Encourage possible real estate buyers or sellers by Understanding Customer needs and• Sourcing new sales opportunities through inbound lead follow-up and outbound cold callsand email.• Routing qualified opportunities to the appropriate sales executives for further developmentand closure.• Research accounts, identify key players and generate interest• Team with channel partners to build pipeline and close deals

• Insurance benefits Verification and pre-authorization request• Document management and physician and patient calls.- HR Coordinator• Paper screens resume's for qualified candidates• Conducts Initial Interviews and profiles candidates to their specified Job roles based on their skills and experience.

• Monitoring the Team's performance by doing side-by-side monitoring. Or Remotely monitoring the Agents. • Attending scheduled business reviews with the clients to discuss overall performance with the Team while presenting proposals for performance development. • Overseeing account representatives (20-30 Agents).

• Promote a company's products or services through excellent customer service• Welcome customers, guide them through the products, answer questions and make sureguests have a pleasant experience.

• Install new, modified or third-party software releases• Execute database to optimize data access and security• Troubleshoot and log issues reported by end-user clients (internal or external) in the form ofcalls, chats and email

• Meeting or exceeding sales goals• Coordinating sales efforts with marketing programs• Giving sales presentations to a range of prospectiveclients

• Developing and sustaining solid relationships with key clients that bring in the most income forthe company• Addressing and resolving key clients’ complaints• Acting as the main point of contact between key clients and internal teams• Negotiating contracts with key clients and meeting established deadlines for the fulfillment ofeach client's long-term goals• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders

• Take ownership of customer issues and troubleshoot problems and see them through toresolution• Escalate unresolved issues to the appropriate internal teams• Document knowledge in the form of solution articles• Master the use of a helpdesk software