Gianela Godinez Email & Phone Number

Fort Mill, South Carolina

Creating & Implementing effective strategies to increase organic site traffic and rankings. Conceptualize resource guides, articles and other online content that is specifically targeted to groups, audiences and websites that we look to network with. Create content outlines for the editorial team and vendors to communicate content needs.Collaborate with writers, designers and the campaign execution team to see projects through to completion.Forecast outcomes based on historical performance.Participate in topical brainstorms, peer review and other collaborative group work to help build the overall caliber of our content strategy team.Pitch content and successfully manage relationships with key strategic partners on highly influential websites in our vertical industriesDevelop extensive, relevant prospect lists to contact in order to promote high value pages

Fort Mill, South Carolina

Provided subject matter expertise and sales support for a team of sales professionals. Serve as a front line for escalations regarding customer interactions.Increased performance by coaching sales professionals & helped familiarize them with the sales process. Monitored sales performance and productivity - this in addition includes collaborating with workforce and operations teams to implement strategies to increase metrics and meet partner's expectations.

Fort Mill, South Carolina

Acted as a floor lead, listening to calls and coaching sales agents on how to reach KPIs and sales goals. My primary role was to receive inbound phone calls from residential consumers shopping for various services or in the process of moving.Sold on behalf of our partner companies and was the voice of a specific brand. Surpassed customer expectations and delivered maximum product value. Was top %5 on a consistent basis when compared to the sales center month over month. Aided in utilizing the tools provided to maximize training of other sales individuals, gave insight on dynamic scripting to elevate sales process and helped others navigate the proprietary technology.

Charlotte, North Carolina Area

Compiled information regarding clients, incidents, and communicated said information to partners, hospitals, etc. in order to ensure success in personal injury cases. Negotiated with adjusters & partners regarding fair compensation and pricing to benefit the clients. This helped generate a 200 percent more profitable income for clients & increased revenue for the firm as well. Created and implemented a new system that cut unproductive time by 7 percent, yielding an additional 1.5 hours for the admin team.