Gianna Brucato Email & Phone Number

Boston, Ma, Us

Manage a region or region(s) for the Social Security Administration (SSA) Verbatim Hearing Recorder (VHR) program. Oversee the onboarding, scheduling, and communications as the liaison between the VHRs and SSA offices. Monitors staffing levels necessary to ensure that all hearings in regions of responsibility are adequately covered.• Maintain all communications between VHRs and SSA offices to increase program efficiency• Provide training and guidance to APMs• Ensure invoices are reviewed, reconciled and submitted on time• Audit hearing coverage to determine needs and provide strategies to increase volume by location• Collect and organize data to improve program operations on an ongoing basis• Work directly with Hearing Office Directors to ensure contractor compliance

Collaborate with SSA offices across the country and oversee the onboarding, scheduling, communications, and review of contractor invoices in addition to serving as a liaison between the contractors and SSA offices. • Upload new schedules, assign contractors, and update existing schedules with changes as they are received• Maintain active daily communications between contractors and the SSA offices• Help maintain annual compliance requirements and documentation• Perform quality control on daily receipts of services performed and SSA hearing outcomes for invoicing• Systems management of candidate and subcontractor database to improve tracking and workflow

Natick, Massachusetts, United States

Provide administrative support on scheduling tasks to APMs on the SSA program to assist with workload.• Cross-reference and process changes to hearing schedules received from SSA • Assist APMs with formatting and upload of future SSA schedules to online scheduling platform

Bachelor'S Degree, Psychology

Summa Cum Laude

Fine And Studio Arts