Gianna Doukas Email & Phone Number

San Francisco , California , Us

Working with companies on creating process and procedure surrounding business operations and scale. Business operations and process scaleRefine procurement and decrease costs while maintaining qualityEstablish loss prevention planVendor management and cost savings EHS and OSHA complianceSOP and MOP creation to ensure consistency, efficiency, and clarity in processes, enabling teams to operate seamlessly and achieve scalable, high-quality resultsChange management planning to navigate complexity, inspire buy-in, and implement strategies that drive seamless transitions while fostering resilience and alignment across teams

• Leads the operational oversight for five Museum of Ice Cream locations, ensuring consistency, compliance, and operational excellence across all sites• Manages budgets in partnership with the finance team, identifying opportunities for cost efficiency and revenue growth• Collaborates with cross-functional teams such as marketing, sales, engineering, and HR to deliver best-in-class hospitality and guestexperiences, improving satisfaction through SOPs and performance plans• Provides leadership and coaching to site managers and teams, driving team development through regular training and mentorship• Spearheads operational reset and transitions from production to operational phases at new museum sites averaging 30,000 square ft• Develop and implement change management strategies and plans that maximize employee adoption and usage and minimizeresistance• Developed a scalable OS&E document for consistent supplies and equipment for new and existing museums including planograms• Directs recruitment, onboarding, and new employee training across all museums, ensuring a smooth transition for employees• Conducts inspections and audits to maintain high safety and quality standards across all locations

Brooklyn, New York, Us

• Guided Square Roots produce from Bedstuy, Brooklyn farm to regional store shelves by coordinating between Farm Ops, Sales, and Logistics teams as well as external partners• Maintained ownership of P&L for the Brooklyn campus• Created the campus’ yearly budget based off farm team needs, facilities preventative maintenance and upgrades, and sales and logistics expenses• Managed the day-to-day operations and tactical coordination of distribution and logistics out of Brooklyn facility, ensuring successful execution of local go-to-market strategy• Managed the farm team, facilities team, and sales and logistics team for the Brooklyn campus• Project managed all the Brooklyn Campus initiatives and rollouts including software and hardware• Conducted forecast production planning based off historical data to maximize profit and maintain demand• Identified risks and opportunities that would impact campus KPIs and proactively resolved potential roadblocks• Worked cross functionally with Square Roots central team to uphold OSHA, Food Safety Standards, and ensure ADA compliance• Ensured the Brooklyn Playbook was kept up to date with SOPs and MOPs

San Francisco, California, Us

• Managed day to day operations and hospitality experience at 7 properties and 674 keys• Created a preventative maintenance plan to preemptively budget for facilities planning and updates• Built and scaled the local guest services team through partnership with senior leaders at Sonder• Launched four commercial residential properties averaging 70 units to 300 units within the NYC portfolio with continued development and refinement on operating procedures• Maintained an average daily occupancy of 90% and 2,000 guests• Created a 24/7 staffing model for hospitality operations geared at addressing guest needs and requests locally with a faster service level agreement• Conducted space audits to ensure consistent quality and standard operating procedures were followed• Partnered with HQ teams on developing scalable operating procedures;• Developed interview planning and learning and development training guides for city onboarding.

New York, Ny, Us

• Hired, trained, and supervised properties cross all markets including New York City, Chicago, Washington D.C., Philadelphia, Los Angeles, and Chicago• Developed a strategic roadmap and operational playbook to enable long term scalability of the property operations• Created and tracked monthly, quarterly, and yearly property budgets and P&L• Facilitated five new property openings averaging 40,000 sq feet a property utilizing pipeline management and critical path checklists to meet strict launch deadlines• Maintained high occupancy throughout 9 workplace properties averaging 2,500-5,000 employees per property• Program managed new product initiatives and processes throughout the physical and digital platforms• Collected and analyzed utilization reports in areas such as percentages sold, guest numbers, turnstile, room bookings, members, and program numbers to properly forecast budgets• Formulated and audited standard operating procedures to promote scalability and uniformity cross markets;• Engaged in strategic development and scale of property operations while building user-centered ADA compliant spaces and member experiences• Partnered with the design team to create space layout plans to encourage different style of workplace seating charts• Grew each property workforce to coincide with increased member utilization• Retained close partnerships with People Operations, Legal, and Regional Directors to ensure policies, practices, and performance were built to scale and fit workforce equality• Designed and implemented ZenDesk ticketing systems for consistent SLAs and maintain KPIs

New York, Ny, Us

• Hired, trained, and managed the regional operations teams in Europe, Canada, and New York• Utilized analytics to improve on processes and decrease costs• Ensured day-to-day city operations teams were providing consistent, top-quality cleaning and maintenance to the growing network of spaces• Managed the local customer experience teams and ensure the spaces were in perfect operational condition• Oversaw new space launches within each market and revamps to meet company launch targets while staying within budget, ADA compliant, and meeting company standards of space-use and aesthetic• Launched 600 units in the portfolio ranging from 120 sq feet to 15,000 sq feet• Identified operational and facility needs during rapid expansion of multiple spaces in new neighborhoods and with new product services provided

New York, Ny, Us

• Monitored the P&L for the NYC market• Managed and scaled the NYC market to include an in-house facilities team, launch operations team, operations coordinators, and team leads• Maintained occupancy of 95% and exceptional NPS of 9.3 across 400 units and average 2,000 daily members• Project managed all city ops projects and goals; served as primary point of contact for the city operations team• Performed periodic quality assurance checks of the live spaces• Built a NYC specific playbook that encompassed training materials, SLAs, and market performance expectations• Owned the third-party vendor relationships and purchasing

New York, Ny, Us

• Provided on the ground day-to-day support for the hourly operations team; on-call for any afterhours city emergencies• Created scheduling for all hourly employees and mixed minor space issues or coordinated contract facilities teams

Austin, Tx, Us

• Provided a "do-it-for-you" marketing solution to small businesses in a high activity, high energy environment;• Managed a pipeline of 100+ new business partner leads through SalesForce;• Conducted product demonstrations to prospective business partners to drive the understanding of the service using virtual learning tools.

Cupertino, California, Us

• Worked in an elevated market role as the go-to person for information on new products and accessories;• Actively trained and mentored new employees on the sales floor;• Monitored NetPromotor scores to uphold Apple’s service standards through employee training.

Bachelor’S Degree, Business Marketing Management

Associate’S Degree, Business Administration And Management

Bachelor Of Business Administration (B.B.A.), Business Marketing