Gianni Basile Email & Phone Number

Kitsap County, Washington, United States

Greater Seattle Area

Greater Seattle Area

‌• Responsible for researching, planning, and implementing software and hardware solutions to meet PayNorthwests business requirements.‌• Partner with Network administrators in bridging the gap between business requirements, and the maintenance, hardening, and improvement of PayNorthwests Network Infrastructure and technology solutions.‌• Work directly with high level executives within PayNorthwest and client organizations to gather product and system requirements and strategize, then execute technology solutions. ‌• Monitor and proactively improve the organizations Cyber Security systems and infrastructure in addition to management of information assurance policies. ‌• Advise internal implementation specialists and client project champions on Kronos integration in cross platform cloud environments. ‌• Train end-users in proper Cyber Security and IA practices, business technology solutions, and project management methods (Scrum, Kanban, Agile)‌• Write, maintain, and distribute documentation for technical design solutions, business continuity practices, product and client platforms, and end-user support, ‌• Assist in end-user support of desktop software, hardware and SaaS platforms.

Greater Seattle Area

• Maintained and oversaw EDI (Electronic Data Interchange) transmissions for billing and logistics consisting of thousands of transmissions per week. • Solved over 1200 incidents within the first 3 months of employment, exceeding quota expectation.• Helped design and implement EDI billing training for Global Operations Specialists in all regions of the global market. • Integrated customer systems and billing information into Expeditors compliant data through management of extraction and conversion scripts and programs. • Successfully trained in all Tier 1 application support tasks within two weeks while simultaneously exceeding incident quota expectations of a fully trained Specialist.• Provided Customer service in an End-User facing role and received continual positive feedback on all satisfaction surveys.• Utilized scripting expertise between to integrate and update SVN automation on Windows Systems.

Mcchord Afb

Service, repair and troubleshoot avionic systems on the Boeing C17 Globemaster designed to deny, disrupt, deceive, degrade, or destroy enemy electronic warfare capabilities. Deep understanding of Electromagnetic interference (EMI) and integration of theory into troubleshooting. Experience working in a diverse environment of both people, and technology. Handling of sensitive information and control of classified materials. • Analyzes malfunctions, inspects, removes, maintains, and installs integrated avionics systems.• Performs and supervises avionics maintenance and general aircraft servicing and handling.• Isolate malfunctions in avionics systems, radar, data buss systems, recording systems, mission computer systems, electronic warfare (EW) systems, sensors, communication, and navigation systems, and surveillance radar.• Removes, installs, checks, and repairs avionics systems and line replaceable units (LRU).• Diagnoses malfunctions using technical orders, schematics, wiring diagrams, integrated test systems and other test equipment.• Removes, replaces, and repairs faulty system wiring, electrical connectors, antennas, transmission lines, and multiconductor cables.• Updates operational logs, inspection records, aircraft forms, and automated maintenance systems.• Performs and supervises alignment, calibration of avionics systems. • Uploads ground maintenance and operational software.• Knowledge of interpreting and applying mechanical, wiring, and electronic circuit diagrams. electronic, micro-processor, data bus, and mechanical principles theory and applications.

Puget Sound Naval Shipyard - Bremerton Campus

I was the sole IT representative responsible for managing the Puget Sound Naval Shipyard Olympic College campus. I worked in an environment with no immediate supervision on site and therefore had to be self-managed and take initiative to complete service requests and to undertake IT projects.• Act as liaison between the customer and the information services division.• On-site tech responsible for performing repairs, upgrades, and management of organizational assets.• Management of the PSNS server (Windows Server 2012) and network hardware (Routers, Switches). • Utilize Active Directory and Group Policy for management of user accounts, computer configurations, OU's and permissions.• Implement SCCM into daily operations utilizing it for re-imagine and rolling out updates to client level machines. • Plan, execute, and manage new IT projects such as classroom hardware overhauls, organizational OS upgrades, setup of new computer labs workstations, network and media equipment. • Document and develop procedures for common problems and tasks as well as ensuring implementation of new policies on behalf of the end user.• Manage, update, and provide Information Assurance in computer labs. • Service and Support faculty and staff workstations.• Maintain inventory of computers and other devices through the campus ticketing system iSupport.• Troubleshoot hardware and software issues over the phone or in-person.• Maintain, upgrade, and repair workstation hardware, printers, external drives, video conferencing, and network equipment.• Troubleshoot 3D printers and service said machines when necessary.

Greater Seattle Area

I worked as an regular student employee (RSE) for a large portion of my IT career. This job involved everything that happens on a client end machine at Olympic College. It involved hardware, software, network, web and media equipment troubleshooting. Software installs and updates, remote assistance, hardware replacement, imaging, low levels of powershell scripting, and information assurance of user-end data. I was eventually promoted to an IT Tech 2 and worked as the dedicated new-equipment processing tech for several months. My responsibilities were to take new machines for professors and work with them throughout the replacement process ensuring their new machine had all of their data and settings as close to their old machines as possible. I worked with AD, SCCM, Group Policy, and troubleshooting the various problems that arose in the replacement process.