Max Gibson Email & Phone Number

Billings, Mt, Us

Billings, Mt, Us

Billings, Montana, Us

Assisting staff, faculty, and students on hardware and software troubleshooting through face-to-face interaction, telephone, or by interacting through our ticketing system, Zendesk.Collaborating with different IT departments to solve any issues that require escalation.Using tools to solve common hardware and software issues including Active Directory, Banner System, Windows Diagnostics, Snipe-IT, Duo Authentication, Remote Desktop Connection, and Jamf.Documenting common issues that occur commonly among faculty and students.

Billings, Mt, Us

Resolves hardware and software incidents and requests escalated to Desktop yearly, ensuring minimal downtime for end users.Adapts to new skillsets in hardware, networking, and cloud troubleshooting on a weekly basis. Organizes the setup and installation of over 1000 Lenovo desktops and laptops for projects within First Interstate Bank including hardware refreshes and acquisitions. Implements best practices in computer equipment disassembly and disposal during branch setup projects across multiple cities.Coordinates with cross-functional teams in IT including Network, Telecom, End User, IT Security, IT Cloud, and Identity Access & Management in resolving tickets promptly and efficiently.Assisted and coordinated in remodel of multiple branches including Seattle, Helena, and Fargo setting up hardware, installing necessary software, and establishing and maintaining network connection in the new buildings and offices.

Billings, Mt, Us

• Utilized tools such as Active Directory, Ivanti Applications (Management Console), Citrix Workspace, Citrix XenDesktop, Microsoft Endpoint Viewer, and InfoBlox to install new software and systems for First Interstate Employees that resulted in increased productivity.• Solved client issues with at least a 95% satisfaction rate through effective communication via telephone, email, and Microsoft Teams.• Collaborated with cross-functional teams and IT departments to resolve critical issues in a timely manner.

Missoula, Mt, Us

• Utilized various IT Software for fulfilling position including Ivanti Management, TeamViewer, Citrix Workspace, Banner System, Cisco AnyConnect and UMS.• Consulted with faculty and students on purchasing hardware/software for their department needs.• Developed technical skills troubleshooting hardware and software technology.• Selected to participate on the School Computer Fee Committee to allocate $736,000 to various departments on campus and on the Media Team for Technology Support Services to develop marketing services for IT.• Implemented new user orientation and trained four staff members on workplace systems and procedures.

I currently market for A New Angle podcast. My position is to update the website with new content, promote it through our social media platforms, and create advertisement via flyers or online posts to promote growth.

Created different types of media for the Source's promotions and advertisements such as fitness classes, price promotions, social media content, and special events. I used Adobe software, social media platforms like Facebook and Instagram, and Netpulse technology to show promotions through the Source's app.

Missoula, Montana, Us

I worked to promote campus recreation-related events through digital marketing and advertising using Adobe Software such as Photoshop. I also researched and analyzed data on current market trends related to fitness. I also captured photos of campus recreation events and classes for marketing purposes using a smart phone and a Nikon D3200

Missoula, Montana, Us

• Promoted and prepared a variety of items to fit customer’s needs and requests. • Interacted with customer’s and assisted them in orders and information regarding the menu.• Maintained and cleaned café machines, equipment and visible surfaces

I promoted the program through social media and created advertisements for events that were planned. I also networked with students who travelled abroad through our program and promoted their stories on our website.

Purchase, New York, Us

• Programmed and synchronized weekend shows (Hard Drive, Full Metal Jackie, Loud wire).• Uploaded weekly radio commercials.• Set up and assisted in radio talk shows (Sports talk Tonight on KGVO).• Wrote and recorded public service announcements every Friday.

Bachelor'S Degree, Marketing

Bachelor’S Degree, Communication And Media Arts