Head, Process Design & Governance
Current
Jun 2022 - Present
AeroLeads people directory · profile
Gichia Wainaina Email & Phone Number
Operations and Process Specialist
at
I&M Bank Ltd
1 work email found
@sc.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Operations and Process Specialist
Location
Kenya, Kenya, Kenya
Company size
Who is Gichia Wainaina? Overview
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Quick answer
Gichia Wainaina is listed as Operations and Process Specialist at I&M Bank Ltd, a company with 941 employees, based in Kenya, Kenya, Kenya. AeroLeads shows a work email signal at sc.com and a matched LinkedIn profile for Gichia Wainaina.
Gichia Wainaina previously worked as Head, Process Design & Governance at I&M Bank Ltd and Head, Client onboarding Kenya & EA at Standard Chartered Bank.
Company email context
Email format at I&M Bank Ltd
This section adds company-level context without repeating Gichia Wainaina's masked contact details.
{first}.{last}@sc.com
86% confidence
AeroLeads found 1 current-domain work email signal for Gichia Wainaina. Compare company email patterns before reaching out.
Profile bio
About Gichia Wainaina
Responsible for execution of business optimization projects, frontline process standardisation and simplification initiatives in Retail Banking Kenya. Support the business in attainment of strategic objectives by promoting excellent client experience through effective processes.Ensure coordination of delivery of the projects initiatives within time, budget and achievement of desired outcomes.
Listed skills include Service Delivery, Operations, Transformations, and East Africa.
Current workplace
Gichia Wainaina's current company
Company context helps verify the profile and gives searchers a useful next step.
I&M Bank Ltd
12 roles
Gichia Wainaina work experience
A career timeline built from the work history available for this profile.
Head, Client Onboarding Kenya & Ea
Nov 2019 - Jan 2022
Head, Project Management Office & Process Improvement, Retail Banking Kenya
Jan 2016 - Sep 2019
Manager, Customer Due Diligence Operations & Assurance, Africa
Dec 2014 - Dec 2015
Ag General Manager, Integrated Distribution Kenya & East Africa
Aug 2014 - Nov 2014
Senior Manager, Process Development Unit, Africa
Responsible for designing & developing departmental operating instructions / process flows through a risk benefit approach and in accordance to group operating standards and local regulatory controlsPromote standardization of client experience across our 10 markets in Africa, build efficiency and support smooth transition of processing activities that.
Feb 2014 - Aug 2014
Head, Service Delivery & Transformation East Africa
Responsible for the strategy and model setting, service delivery optimization, execution of transformational and continuous improvement initiatives, overall integration distribution governance, and the people agenda for the key servicing staff across the Integrated Distribution channels. Strives to drive a good balance among customer experience, efficiency.
Nov 2012 - Feb 2014
Head, Branch Operations & Service Delivery Ea
Feb 2010 - Nov 2012
Team Leader, Unit Operational Risk Manager Kenya For Branch Channel
Responsible for embedding an effective Operational Risk Management Framework (ORMF) within the Branch network to ensure all areas manage operational risks in a proactive, risk based and disciplined manner.
Jul 2007 - Jan 2010
Unit Operational Risk Manager – Wealth Management Products
Responsible for embedding an effective Operational Risk Management Framework (ORMF) within the Wealth Management Products portfolio to ensure operational risks are managed in a proactive, risk based and disciplined manner.
Jun 2006 - Jul 2007
Customer Service Officer – Wealth Management
Responsible for supporting the Team Leader in growing and developing the business associated with high net worth customers through provision of high value added relationship based sales and service
May 2005 - May 2006
Various Branch Roles
Held various roles in branch banking set up ranging from branch sales, service and operations
Jan 1997 - Apr 2005
Team & coworkers
Colleagues at I&M Bank Ltd
Other employees you can reach at imbank.com. View company contacts for 941 employees →
JB
Justin Biketi
Colleague at I&M Bank LtdKenya, Kenya
View →
EA
Eric Ajuma
Colleague at I&M Bank LtdNairobi, Nairobi County, Kenya, Kenya
View →
JW
Josephat Wachira
Colleague at I&M Bank LtdNairobi County, Kenya, Kenya
View →
MA
Musilimu Abdulkarim
Colleague at I&M Bank LtdKigali City, Rwanda, Rwanda
View →
SN
Sydney Nambiro
Colleague at I&M Bank LtdKenya, Kenya
View →
NB
Nouliat Bahanuzi
Colleague at I&M Bank LtdKigali, Kigali City, Rwanda, Rwanda
View →
DO
Diana Ombonya Cdcs
Colleague at I&M Bank LtdNairobi County, Kenya, Kenya
View →
BM
Benedict Musila
Colleague at I&M Bank LtdKenya, Kenya
View →
RK
Rajbans Kalsi
Colleague at I&M Bank LtdKenya, Kenya
View →
TK
Thomas Kyalo
Colleague at I&M Bank LtdKilifi County, Kenya, Kenya
View →
Justin Biketi
Colleague at I&M Bank LtdKenya, Kenya
View →
EA
Eric Ajuma
Colleague at I&M Bank LtdNairobi, Nairobi County, Kenya, Kenya
View →
JW
Josephat Wachira
Colleague at I&M Bank LtdNairobi County, Kenya, Kenya
View →
MA
Musilimu Abdulkarim
Colleague at I&M Bank LtdKigali City, Rwanda, Rwanda
View →
SN
Sydney Nambiro
Colleague at I&M Bank LtdKenya, Kenya
View →
NB
Nouliat Bahanuzi
Colleague at I&M Bank LtdKigali, Kigali City, Rwanda, Rwanda
View →
DO
Diana Ombonya Cdcs
Colleague at I&M Bank LtdNairobi County, Kenya, Kenya
View →
BM
Benedict Musila
Colleague at I&M Bank LtdKenya, Kenya
View →
RK
Rajbans Kalsi
Colleague at I&M Bank LtdKenya, Kenya
View →
TK
Thomas Kyalo
Colleague at I&M Bank LtdKilifi County, Kenya, Kenya
View →
FAQ
Frequently asked questions about Gichia Wainaina
Quick answers generated from the profile data available on this page.
What company does Gichia Wainaina work for?
Gichia Wainaina works for I&M Bank Ltd.
What is Gichia Wainaina's role at I&M Bank Ltd?
Gichia Wainaina is listed as Operations and Process Specialist at I&M Bank Ltd.
What is Gichia Wainaina's email address?
AeroLeads has found 1 work email signal at @sc.com for Gichia Wainaina at I&M Bank Ltd.
Where is Gichia Wainaina based?
Gichia Wainaina is based in Kenya, Kenya, Kenya while working with I&M Bank Ltd.
What companies has Gichia Wainaina worked for?
Gichia Wainaina has worked for I&M Bank Ltd and Standard Chartered Bank.
Who are Gichia Wainaina's colleagues at I&M Bank Ltd?
Gichia Wainaina's colleagues at I&M Bank Ltd include Justin Biketi, Eric Ajuma, Josephat Wachira, Musilimu Abdulkarim, and Sydney Nambiro.
How can I contact Gichia Wainaina?
You can use AeroLeads to view verified contact signals for Gichia Wainaina at I&M Bank Ltd, including work email, phone, and LinkedIn data when available.
What skills is Gichia Wainaina known for?
Gichia Wainaina is listed with skills including Service Delivery, Operations, Transformations, and East Africa.
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