Gidget Johnson Email & Phone Number

Atlanta, Ga

Contracted to develop policies and processes to support data quality and integrity.• Partnered with outside vendors to streamline data entry tools and data flow.• Managed and completed two year backlog of data imports and data entry projects.• Developed reports and dashboards to support bonus structure initiatives.• Trained employees on Salesforce, including how to create and utilize reports and dashboards.

Alpharetta, Georgia, United States

Served as the database client liaison and organization’s database subject matter expert for a large, multi-facility nonprofit in the metro Atlanta area. Built strong, long-term, business relationships and served as a trusted advisor and primary point of contact to the 10 key stakeholders and numerous end users by maintaining open lines of communication. Collaborated with developers and cross-functional staff to customize database systems to meet organization’s distinct needs. Continued to oversee database structure, training, data quality, and user security initiatives. Generated reports that tracked key metrics including volunteer retention and database usage. Partnered with CRM vendor and contractors to problem solve escalated service issues. • Collaborated with internal clients to prioritize development of over 120 canned reports and then drove the plan and implementation to build out user interfaces and department structures with the implementation of an entirely new database.• Conceptualized and implement “Rock Star” training program for 25 handpicked stakeholders who became database super users and handled first level support for their respective locations. This lessened demand on central IT staff and fostered ownership and self-sufficiency within facilities. • Developed and implemented “Train the Trainer” concept to deliver new database training to 800+ staff at six locations over a two week period.• Initiated the development of a digital tool that automatically incorporated supplemental databases into the organizations’ main database and was the tool’s stakeholder.

Selected to have ownership of the organization’s database for user security and structure. Served in roles of critical team lead, project manager, and subject matter expert for CRM DB migration and implementation. Hired and managed database support team (two staff members and up to four contractors at any given time.) Routinely met and communicated with internal stakeholders to understand and define goals, requirements, and priorities regarding current and future system needs to achieve customer satisfaction.• Streamlined the flow of hundreds of system change requests by serving as the corporate-level liaison with stakeholders from up to 10 departments to standardize, prioritize, and define current and future requests.• Initiated and shared responsibility for researching, vetting, selecting, and introducing a web-based database management system, the first new database in 10+ years, which allowed remote access by employees.• Conceived and implemented a promotional video series for the staff to highlight the features and benefits of the new system resulting in increased engagement and anticipation.• Negotiated and implemented a centralized and secure volunteer background-check system to replace inconsistent and ineffective processes and to reduce risk throughout the growing organization.Other experience includes Data Governance Manager and Programming Assistant for NPM, Creative Director of Special Events, Skincare and Beauty Sales Consultant for a high-quality beauty line, and various management, sales, and support roles for Crown Plaza Corporation, for the world's leading player in sustainable and innovative fiber-based solutions, Hostess Cakes, Art Within, Buick Corporation, and a regional retail chain.

Bachelor Of Arts - Ba

Associate Of Arts - Aa

Education record