Gift Awe Email & Phone Number

Croatia

Account Manager/Liaison officer for Sofascore Nigeria

Lagos, Lagos State, Nigeria

• Fostered strong relationships with clients, serving as the primary point of contact.
• Conducted regular communication to understand client needs, expectations, and feedback.
• Assisted in creating detailed project briefs in collaboration with clients, ensuring a clear understanding of project objectives and requirements.
• Translated client briefs into actionable plans for the internal team, aligning with brand-building strategies.
• Managed core projects from initiation to completion, ensuring adherence to timelines and quality standards.
• Coordinated with cross-functional teams to execute projects effectively and efficiently.

Abuja, Federal Capital Territory, Nigeria

• Handle incoming calls, directing inquiries to the appropriate departments or individuals.
• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Assist customers in a courteous and helpful manner, both in-person and over the phone.
• Handle customer complaints or concerns promptly and effectively, aiming for positive resolution.
• Schedule appointments for clients, coordinating with staff to ensure efficient use of time.
• Keep track of appointments and notify relevant parties of any changes or cancellations.

Lagos, Nigeria

• Handle a high volume of inbound and outbound service calls promptly and professionally.
• Provide information, assistance, and resolutions to customer inquiries, concerns, and requests.
• Memorize and maintain in-depth knowledge of Startimes TV Network products and services.
• Educate customers on features, pricing, and promotions to enhance their experience.
• Build and maintain positive relationships with customers through effective communication and problem resolution.
• Follow up on customer issues to ensure satisfaction and document interactions.

Abuja

• Conducted thorough research on various news topics to ensure accurate and comprehensive reporting.
• Engaged in in-person and telephone interviews to gather firsthand information and diverse perspectives.
• Collaborated with senior program directors and producers to plan and discuss news segments.
• Contributed ideas and suggestions to enhance the overall quality and relevance of news broadcasts.
• Delivered on-air presentations of traffic, weather, and news summaries with clarity and professionalism.
• Crafted engaging and informative news stories adhering to journalistic standards and editorial guidelines.