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Croatia

Account Manager/Liaison officer for Sofascore Nigeria

Lagos, Lagos State, Nigeria

• Fostered strong relationships with clients, serving as the primary point of contact.• Conducted regular communication to understand client needs, expectations, and feedback.• Assisted in creating detailed project briefs in collaboration with clients, ensuring a clear understanding of project objectives and requirements.• Translated client briefs into actionable plans for the internal team, aligning with brand-building strategies.• Managed core projects from initiation to completion, ensuring adherence to timelines and quality standards.• Coordinated with cross-functional teams to execute projects effectively and efficiently.• Generated and maintained contact reports detailing key discussions, decisions, and action items from client meetings.• Shared contact reports with internal teams to provide insights and ensure alignment on project requirements.• Conducted thorough analysis of client needs and business objectives, providing strategic insights for brand-building initiatives.• Collaborated with clients to identify opportunities for improvement and growth.• Proactively identified and addressed potential issues, working to find solutions that met both client expectations and internal capabilities.• Managed client concerns and ensured timely resolution to maintain positive relationships.• Assisted in developing and managing project budgets, ensuring efficient allocation of resources and cost-effectiveness.• Monitored project expenditures and provided regular budget updates to clients.• Utilized reporting tools to track project performance and provided clients with regular updates on key metrics and achievements.• Analyzed data to derive actionable insights for optimizing future projects.• Contributed to the development of strategic plans for brand building, aligning with clients' overall business objectives.• Provided recommendations for enhancing brand visibility, customer engagement, and overall market presence.

Abuja, Federal Capital Territory, Nigeria

• Handle incoming calls, directing inquiries to the appropriate departments or individuals.• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.• Assist customers in a courteous and helpful manner, both in-person and over the phone.• Handle customer complaints or concerns promptly and effectively, aiming for positive resolution.• Schedule appointments for clients, coordinating with staff to ensure efficient use of time.• Keep track of appointments and notify relevant parties of any changes or cancellations.• Assist with administrative tasks, including data entry, filing, and maintaining records.• Handle mail and deliveries, distributing to the appropriate departments.• Stay informed about the fashion house's products, promotions, and services.• Effectively communicate product details and features to customers.• Upsell or cross-sell products to customers based on their preferences and needs.• Act as a liaison between customers and internal teams, conveying customer feedback and inquiries to the relevant departments.• Address and resolve customer issues or concerns promptly, ensuring a positive customer experience.• Send appointment reminders to clients to reduce no-shows and ensure smooth operations.• Handle multiple tasks simultaneously, balancing customer interactions, administrative duties, and other responsibilities effectively.• Keep accurate records of customer interactions, feedback, and transactions.• Generate reports as needed to provide insights into customer service performance.

Lagos, Nigeria

• Handle a high volume of inbound and outbound service calls promptly and professionally.• Provide information, assistance, and resolutions to customer inquiries, concerns, and requests.• Memorize and maintain in-depth knowledge of Startimes TV Network products and services.• Educate customers on features, pricing, and promotions to enhance their experience.• Build and maintain positive relationships with customers through effective communication and problem resolution.• Follow up on customer issues to ensure satisfaction and document interactions.• Identify opportunities to upsell or cross-sell additional services or products to customers.• Meet sales targets and contribute to revenue growth through effective selling techniques.• Enter and update customer information accurately in the company's database.• Document customer interactions, inquiries, and resolutions for future reference.• Conduct customer surveys to gather feedback and insights on service quality.• Compile and analyze survey results to identify areas for improvement.• Provide technical assistance and troubleshoot common customer issues related to Startimes TV services.• Collaborate with technical support teams for complex problem resolution.• Implement strategies to retain customers, including addressing cancellation requests and promoting customer loyalty programs.• Adhere to quality assurance guidelines to ensure consistent and high-quality customer interactions.• Participate in training sessions to enhance product knowledge and customer service skills.• Collaborate with colleagues and other departments to share information and resolve customer issues effectively.• Attend team meetings and contribute ideas for process improvement.• Meet or exceed performance metrics, including call handling times, customer satisfaction scores, and sales targets.• Strive for continuous improvement in individual and team performance.• Adapt to changes in products, services, or procedures

Abuja

• Conducted thorough research on various news topics to ensure accurate and comprehensive reporting.• Engaged in in-person and telephone interviews to gather firsthand information and diverse perspectives.• Collaborated with senior program directors and producers to plan and discuss news segments.• Contributed ideas and suggestions to enhance the overall quality and relevance of news broadcasts.• Delivered on-air presentations of traffic, weather, and news summaries with clarity and professionalism.• Crafted engaging and informative news stories adhering to journalistic standards and editorial guidelines.• Worked within tight deadlines, demonstrating the ability to maintain composure in fast-paced newsroom environments.• Actively participated in editorial meetings to discuss upcoming stories and contribute to the editorial direction.• Embraced opportunities for continuous learning, staying updated on industry trends and feedback to improve performance.• Maintained a commitment to objectivity, accuracy, and ethical reporting in all news-related activities.