Gihan Silva Email & Phone Number

Sri Lanka

Colombo, Western, Sri Lanka

- Evaluation of new incidents to ensure all required details have been collected prior to being processed- Diagnose, troubleshoot, manage, and solve simple and complex incidents related to property maintenance - Incident management process improvement (Behavioral and Technical)- Vendor management (Analyze and fill gaps, Incident assignment, Scope management, Follow ups till completion)- Management of the financial aspect of the incidents by analyzing, quoting, and invoicing- Maintaining accurate documentation of maintenance requests, work orders, and expenses- Act as a liaison between stakeholders in both Australia & Sri Lanka to solve the incidents in a timely manner. Stakeholders include owners, tenants, vendors, body corporates, building managers, and internal teams - Effectively manage client expectations- Analysis of daily and weekly reports to understand performance and optimize efficiency

Colombo, Western, Sri Lanka

- Evaluation of new incidents to ensure all required details have been collected prior to being processed- Diagnose, troubleshoot, manage, and solve simple and complex incidents related to property maintenance - Incident management process improvement (Behavioral and Technical)- Vendor management (Analyze and fill gaps, Incident assignment, Scope management, Follow ups till completion)- Management of the financial aspect of the incidents by analyzing, quoting, and invoicing- Maintaining accurate documentation of maintenance requests, work orders, and expenses- Act as a liaison between stakeholders in both Australia & Sri Lanka to solve the incidents in a timely manner. Stakeholders include owners, tenants, vendors, body corporates, building managers, and internal teams - Effectively manage client expectations- Analysis of daily and weekly reports to understand performance and optimize efficiency

- Leading the content strategy for Seashells Digital- Driving the content creation for,*Social Media channels (Mainly FB, LinkedIn, Instagram)*Websites*Blogs*Brochures*Booklets*Magazines- Research and development for content marketing

Colombo, Western, Sri Lanka

- Handled the process Improvement of the business development function - Specifically handled business development of two SAAS products - SMS solution and the AI chatbot solution- Handled and managed various B2B and B2C stakeholders in different industries- Acted as the point of contact for the inbound requests- Aided the pre-sales activities related to content and strategic planning- Attended networking activities to research and connect with prospective clients- Crafted business proposals and contracts to draw in more revenue from clients- Handled product training and demonstrations for the existing and new stakeholders

Sri Lanka

- Account Manager for 20+ well-reputed Sri Lankan E-Commerce clients- Raised 5+ new E-Commerce clients - Overview of the operations and operational processes- Management of the warehouse logistics group - Analyze and fulfilled the gaps in E-Commerce clients- Managed order fulfillment for the B2C clients- Effectively managed client expectations- Analyzed time-based reports to understand performance and optimize efficiency- Assisted testing and rolling out new initiatives related to online operations such as introducing new product lines, shipping methods, payment methods, delivery optimizations

Colombo District, Western, Sri Lanka

- Coaching expansions of AIESEC International based on financial standards - Coaching meetings with other AIESEC entities such as (Fiji, Myanmar, Bangladesh, Laos, South Korea, Afghanistan, Mongolia, Japan)

Sri Lanka

- Designing agenda and flow of all Special Events such as Opening Ceremony, GlobalVillage, YouthSpeak Forum, World's Largest Lesson ,Sri Lankan Night, Gala night & Closing Ceremony- Venue management - Agenda Management- Preparation of study tours- Special Events team and volunteers management- Main Logistical needs- Speaker management and handling

Sri Lanka

- Led the short and medium-term national strategy for AIESEC Sri Lanka- Project manager for 4 national YouthSpeak Forums in Sri Lanka with over 1,200 delegate participation- Project manager for the Island Wide World’s Largest Lesson, education of Sustainable Development Goals to 11,000+ students in all 25 districts on the same day at the same time- Project manager for the Transforming Youth, Transforming Sri Lanka initiative with international partners- Budget management for all the projects- Guided AIESEC members and University students on a national strategy for promoting and educating on Sustainable Development Goals aligned with United Nations- Management of stakeholders of AIESEC Sri Lanka - Management of external representation of strategic alliances with Coca-Cola South West Asia, Pandamobo, Moutai, Red-Cross Sri Lanka, Ox-Fam Sri Lanka, Swadeshi Industrial Works, UNDP, UNICEF- Facilitated national conferences for more than 1,000+ members

Sri Lanka

- Led 11 individuals to achieve the success of the 3 days project of National Leadership Development Seminar (2018)- Responsible for Organizing the whole project on areas such as Delegate and Facilitator management, Event Management, Conflict Management, Logistics Management, Financial Management- Handled 250+ delegates alongside the organizing team to provide the best delegate experience- Handled 13 facilitators alongside the organizing team to provide the best facilitator experience- Handled 3.5 million budget for the project

Sri Lanka

- Ensure the financial sustainability of the conference- Promote, adopt and implement financial strategies and initiatives- Understand the national and international requirements to facilitate the conference and align the conference accordingly- Set strategic directions for the conference to be concluded successfully Financial control- Budgeting and budget control- Maintaining a strong system for financial controls- Facilitate Budget Planning and Tracking - Risk management and investment- Delivering the relevant finance knowledgeAccounting- Book-keeping, reporting, budgeting, invoicing and collecting payments- Preparing final financial statements (income statement and balance sheet)- Monitoring financial management

Sri Lanka

- Ensure the financial sustainability of the Local Committee- Ensure that every member experience is positive in the Local Committee- Promote, adopt and implement both local and national strategies and initiatives- Understand the national and international trends that are relevant to AIESEC and itsexchange performance- Represent local committee in the national and international level - Set strategic directions for the entity and align its own strategies and operation to the need of entitiesFinancial control of Local Committee- Budgeting and budget control- Maintaining a strong system for financial controls- Facilitate Budget Planning and Tracking- Risk management and investment- Delivering the relevant finance knowledge to membershipAccounting- Book-keeping, reporting, budgeting, invoicing and collecting payments- Preparing quarterly financial statements (income statement and balance sheet)- Monitoring financial management

Bachelor’S Degree, Computer Science

Computer Science Statistics Pure Mathematics Applied Mathematics

Diploma In Information Technology & E-Commerce, Information Technology, B