Recruited to carry out the mission of creating advanced curriculum built to instructional design standards for demanding OEM, Allied Industry and Dealer Group audiences. Large portions of these new materials were used to replace prior Academy curriculum to drive a higher level of engagement and measurable business performance.Guided and implemented organizational change in the area of curriculum development production standards, procedures and processes to ensure high standards of quality and excellence.Led all aspects of educational project management including assessing instructional goals, needs analysis, course design and layout, content development, train the trainer, pilot presentation, implementation and evaluation for continuous improvement Designed creative development schedules to efficiently work on multiple projects simultaneously, to meet tight deadlines Established a common format/style to allow for quick interchangeability and rapid production Collaborated with in-house and outside subject matter experts including Academy Instructors, 20 Group Consultants and client staff to build customized ILT and LMS training courses Led OEM instructional design teams when their proprietary content needed to be interspersed within a finished NADA course complete with competency-based gamesAuditioned and selected by NADA Dealer Board for a speaking role for the 2011,2012,2013 and 2014 NADA National Convention Developed and delivered multiple NADA University Webinars that were among the most attended and highest rated by providing actionable advice for lasting behavioral impactDeveloped licensed curriculum for international clients with facilitator guides and train-the-trainer job aides Created and delivered job role specific selling and negotiating courses for corporate clientsSelected as adjunct instructor for the NADA Dealer Academy Served as NADA instructor for OEM, Allied Industry and Dealer Group clients

Lead Trainer and Company President For Automotive Training & Consulting CompanyEstablished a training and consulting company specializing in automotive sales and service for 110 dealer and OEM clients nationwide.Expanded company from self employed individual to a company with four trainers within two yearsCreated 205 individual training modules for in-dealership training (variable & fixed)Designed and delivered an ongoing, one-week, commercial truck/business-to-business sales and product seminar for Ford Motor CompanyFacilitated product launch and product knowledge training for Toyota Motor Sales Contracted with NADA to create and deliver a sales and negotiation course for OEMs Pioneered an off-site, perpetual, one-week new-hire class for newly hired salespeople for auto dealers and dealer groups lacking an in-house training department on a retainer basisDeveloped & delivered in-dealership curriculum for salespeople and service advisorsAuthored a column for FordPros Magazine (Ford Dealership Commercial Account Managers)Created a nationally distributed negotiation self study course for real estate investors Designed a two-day simulation exercise for an established real estate seminar The simulation and the sale of the negotiating courses resulted in increased seminar revenues

Expanded recruitment, training, and certification responsibilities to include fixed operation and five individual retail outlets, raising certification compliance to record high levelsParticipated in Director meetings; influenced company policy and decision makingExpanded the awards program to include service advisors and technicians, resulting in reduced employee turnover in key positionsPartnered with GM, CFO, and the payroll administrator to re-write the company policy manual and fine-tuned rules to reduce misinterpretation and increase complianceImplemented a monthly employee orientation meeting and supporting materials for all newly hired employees in all departments

Recruited to fill this newly created position due to success at prior dealership and to establish a training department as a fully-empowered Sales Manager. Created and managed a unique program for recruiting, hiring, and training salespeopleProgram graduates formed a sales team, with the trainer as their sales manager Coached trainee teams to achieve sales per person that exceeded the national average Within 90 days, self-sufficient, productive salespeople were transferred to other teamsProgram graduates routinely won dealership, regional factory sponsored walk-around presentation competitions Designed an annual recognition and awards program for the sales departmentCreated a 150 page dealership-specific sales training textbook with brand specific product study guidesMaintained factory-required certification compliance for the sales departmentAchieved #1 Sales Manager for CSI on a nine person sales manager teamVoted #1 Sales Manager by the sales staff for closing and motivating effectivenessRecognized as a the top performing negotiating/closing and competitive product specialistEnhancements in selling skills, product knowledge, and processes produced record salesContributed to the first-time achievement of Ford Sales Leadership for the D.C. region and held title for ten years

This position involved, recruiting, Interviewing, selecting, training, onboarding and managing new sales teams for what was then America's largest Honda dealershipModernized the training curriculum and restructured recruitment proceduresParticipated in all Directors meetings and led process improvement committeesReceived corporate recognition when a team of trainees outsold the three veteran teams in this ultra-high volume dealership