Gilbert Bugarin Email & Phone Number

Renton, Washington, United States

Lakewood, Washington, United States

Lakewood, Washington, United States

Seattle, Washington, United States

Currently investing in SFH nation wide that require a little to a lot of TLC. Working on building multiple teams of real estate agents, money lenders and contractors to complete multiple projects annually.

Greater Seattle Area

Managed the partnership with outsourced contact center vendors. Worked closely with vendors to ensure alignment with internal strategies, policies, procedures and knowledge to assure the help provided to Starbucks customers and partners is of the highest quality matching Starbucks mission and values. • Supported 4 different vendors, 5 physical sites, and over 900 agents.• Communicated with Senor team members about vendor performance and relationship. • Daily monitoring of vendor call activity statistics and KPIs to include service levels and cost per contacts. • Contributed to special projects to include change of telephony system, contract negotiation, and CRM change over.

Greater Seattle Area

Managed customer care operations through prioritization and process improvement for customer by leveraging partners across the enterprise. Engaged vendors and consulted with field leadership. Exercised best practices in identifying continuous improvement that enhances and grows the value of the brand, using forward thinking solutions and technology to deliver the Starbucks Experience in a timely manner while communicating results to the Starbucks executive leadership team. Identified opportunities in quality with the Customer Contact Center and stores, provided feedback, developed processes, tests and implemented solutions.

Greater Seattle Area

Provided guidance on interpreting human resources policies, procedures and guidelines to field leaders and partners. Resolved complex human resource and pay related issues. Handled issues escalated by representatives by utilizing resources efficiently and applying company policy and HR practices subject matter expertise. Provided coaching on company systems, processes and procedures.

Lead a team to achieve financial goals. Recruiting, Hiring and Training of new partners. Place strategic strategies to ensure a culture of excellent customer service, food safety, inventory management, payroll management and store cleanliness.