Gil Bugarin Email & Phone Number

Los Angeles, California, United States

I have dual roles, from leading a team that focuses on panel operations, which encompasses bids, project management, fraud monitoring and rewards. I also product manage a team of developers focused on creating and enhancing features to improve our ability to retain, engage and reward our panel members.

Greater Los Angeles Area

Lead a team of 3 project managers in addition to creating internal team documentation and work processesManaged two online market research panels with over 2 million panel members - Bizrate Rewards and Bizcoin SurveysWorked with external partners to map profile questions, create price grids, reward redemptions and fraud investigationsRespond to external client bids and internal survey requestsProject managed all types of research methodologies from ad-hoc studies, survey trackers and IHUTsProgrammed surveys using Qualtrics, reviewed questionnaires and worked with data team to review reportsCollaborated with Customer Support, UI and Data team on multiple tasks and issues

Usa

Responded to RFPs and taking the lead on fielding online surveys through the entire project management experience

Greater Los Angeles Area

Lead role in managing online quantitative projects from multiple ad-hoc and tracker studiesUpdated and consulted with clients through the entire project cycleCoordinated with domestic and international departments to support and monitor multiple projects 24/7Provided clients with insights on questionnaire design and fielding optionsCollaborated and supported Sales on project feasibility and by developing client relations to improve repeat businessManaged Project Managers and mentored new Client Delivery Consultants.Developed internal documentation to improve processes for Project Managers

Encino, Ca

Collaborated with new partners to create branded online panel sites from initial discussions to reviewing site analyticsMain point of contact for client follow-up requestsResponsible for all migration of external publisher’s member data into internal database

Encino, Ca

Lead member retention of TheWhiteboard.com, SuperOpinion.com and Surveyhead.companel sites via email campaigns by managing the invitation process daily using Jangomail(ESP)Constantly used A/B testing to improve campaign response rates by revising HTML, images, subject lines, and contentCompiled and analyzed daily and weekly reports using Excel’s Pivot TableResearched, interviewed, and negotiated with partners to improve the number of rewards offered to our membersDaily communications with Product Manager and Scrum Master to discuss technical issues found by membersBrainstormed user interface/experience, new features, analytics, and logic system for Instant.lyHired and oversaw a global network of over 20+ freelancers dedicated to profile localization, translation, Internet research, and general requests from Marketing, Business Development and Sales

Encino, Ca

Managed multiple online projects within a startup environment by directly interfacing with clients from start to finishReviewed questionnaires, resolved technical problems, and reached out to 3rd party publishers when neededDesigned and programmed internal and external client questionnaires using questionpro, surveygizmo, surveymonkeySupported Sales in client onboarding calls and follow-up project discussionsLead all reviews of potential fraudulent member accounts by looking at anomalous IP addresses, length of survey, and accounts with duplicate passwordsCreated, researched, and maintained user profiles such as Technology, Auto, Health, and Travel to improve project targetingDeveloped new registration questions in line with expectations from Sales and Senior ManagementCreated internal manuals on the use of survey tools and internal Project Management procedures using PowerPoint

Los Angeles, Ca

Managed research projects more than $1MM a year. Responsibilities included daily client interaction, project monitoring and partner managementAssisted in the development of quantitative reports by extracting data from internal research gathered from telephone, street intercepts and online surveysNegotiated bids from national and local vendors - online sample, telephone, local recruiters, facilities, and translatorsTransformed Field Operations by championing the move towards the use of Personal Digital Assistants (PDA) for street interceptsLead the creation of video ethnographies that showed the human face behind the numbers

Los Angeles, Ca

Overall responsible for obtaining project costs and negotiating with research vendors.Managed lifespan of projects from start to finish. Managed vendors, incentives & rewards, secondary research and client reports. Strong background pertaining to the Hispanic market, specifically non-acculturated Hispanics.Spearheaded the multimedia abilities of Cultural Access Group by developing video dialogs. A tool that distilled hours of interviews into a 10 to 20 minute video showing the most relevant discussions and responses from ethnographic studies & focus groups.