It Systems Analyst
United Services Automobile Association
Usa
Progressively advanced to positions of increased challenges and responsibilities in support of business operations that included: Task Group Leader – Multifaceted functions involved orchestrating the activities of a team of four and working with senior management to develop and manage multiple IT projects, perform application software and hardware testing, and risk identification/mitigation. Successfully . . .Provided on-call support for a wide range of Property and Casualty applications.Functioned as Project Manager for:Reviewing and identifying a computer platform for the Data Warehouse System. Identified needs, prepared RFI’s and RFP’s and worked with hardware that included IBM, Tandem as well as several software developers. Seeked out the best hardware with Massive Parallel Processing (MPP) capability. Developed Test Plan for prototyping vendor products and successfully identified, acquired, and installed a system that met the needs of the Property & Casualty group as well as the Banking group.Pooling all P&C, Life, and Financial Services member data in separate data stores with the ability to query across data stores for actions that included member trend analysis, cross-sell marketing, and fraud investigations. This project was called the Integrated Data Store/Enterprise Data Warehouse (IDS/EDW) project.; Performing Return on Investment (ROI) analysis and preparation of reports used by senior management for short and long-term planning.Automating document processing for the Claims Corporate Correspondence initiative. Successful program eliminated all manual operations for the preparation of claims packages mailed to members for automobile and property claims. Conducted formal training at various USAA locations to train the end users in the use of the new system.Developed strong working relationships with hardware/software vendors that facilitated project completion and after sales support.