Gilbert Molefe M. Email & Phone Number

Midrand, Gauteng, South Africa

• Key Activities: a) IT systems maintenance and support
• Perform problem analysis and systems monitoring.
• Perform network security management, performance analysis, and support.
• Perform upgrades and updates to ICT systems.
• Diagnose and resolve issues relating to business Internet connectivity, WAN technologies, remote access, and VPN configuration.
• Maintain and troubleshoot the Microsoft series of operating systems, cloud services, and server solutions.

Centurion, Gauteng, South Africa

• Responsible for managing overall day-to-day Information Technology operations to improve infrastructure costs, performance and end-user satisfaction.
• Provide leadership in planning and managing computer operations and production support, systems and database administration and network operations
• Monitoring and troubleshooting reported server infrastructure errors/issues
• To review and make improvements to all the existing policies/procedures/frameworks; including written protocols that guide the IT staff as well as all other end users.
• Innovatively implementing technologies/solutions that enhance the business operations
• Responsible for the implementation of SharePoint its administration and management

Sandton, Gauteng, South Africa

• Software installations, maintenance, and support
• Maintain excellent customer service levels
• Provide prompt, courteous service to all external and internal customers.
• Assisting merchants and partners with technical/general queries
• Assist any individual always contacting the service desk
• Resolve queries via telephone, physical or email correspondence

Midrand, Gauteng, South Africa

• Provide 1st, 2nd & 3rd line email, phone and remote support of clients (Retailers) National
• Troubleshoot, diagnose and fix most Microsoft technologies as well as other third-party systems.
• Monitoring systems (PRTG) (SolarWinds)
• Monitor & respond to system alerts at any given times (24/7) operation
• Build servers to required specification, deliver and install at client’s sites.
• Microsoft Server Services (Skype Business Lync, SharePoint, Dynamics, SQL)

West Rand, Gauteng, South Africa

•  Ensuring the availability and day-to-day technical support  Bulk printing of invoices, statements and labels  Adherence to SLA for internal/external customers Troubleshoot and fix IT hardware including PC's.
• Live online Unix support)
• Monitoring the Data centre (24/7) servers, systems, infrastructural
• Technical Management and Administration.

South Africa

 Responsible for all operational aspects including new deployments,  Application (Auto Spec) installation as well as configurations  Operation Software Support, proactive system maintenance,  Issue resolution and on-call support (nationwide) as well as remotely out of the country planning, prioritisation and execution requirements associated with the.

Certificate, It Management

Iso 27032 Lead Cybersecurity Manager Certification, Cybersecurity

Diploma, Information Technology Network Engineering

The course covered all aspects of technical training required to fulfil technical and support functions in the IT industry, including.

Certificate, Digital Transformation Strategy

Advanced Certificate, Advanced Project Management