• Customer Support via email, telephone and Chat.• Coordinating daily media uploads.• Performing simple HTML page and graphical changes.• Post content on carious websites, based on client directions and scheduling.• Order management, processing and light inventory management• Various misc. duties including compiling monthly reports and one off projects (Edit podcast for Laura Ingraham, graphic design for websites)

• Mentor, supervise and lead 18+ engineers to build a cohesive and consistent departmental experience.• Handle escalations from Tier I engineers, management and sales to ensure that high level issues are resolved.• Direct escalation point for VIP accounts, and international clients with technically complex mission critical or politically hot issues.• Serve as the primary technical point of contact for customers implementing server hardware & system software products, to ensure each hospital network configuration is correct and efficient. • Supervised and administered a technical testing program for new hires to determine their technical knowledge.• Perform on-site hospital installation, training for the digital x-ray machine, image reviewing software and overall work flow for hospitals.• Provide leadership and focus on building a strong engineering team by utilizing leadership skills to influence and promote growth within the department.

Diagnose and Repair hardware and software issues on client computers/laptops

Provided clients with a diagnosis and solution for; computer, gaming systems, camera's, television's to clients specific needs. Ran hardware/software diagnostics using Eurosoft and PC Check. On site training was available for virus software and email clients. Worked as Best Buy El Centro Store#1113 website admin. (http://stores.bestbuy.com/1113/) Position as Advanced Repair technician involved;Troubleshooting with client/Offering solution to clients needsSoftware installation/removals, training on softwareHardware installations and upgrades including; Motherboard, CPU, RAM, HDD, ODD, Power supply, Case fans.Experience as cashier, working point of sale programsCoaching Computer Sales and ServicesReceived training for:Windows Operating system; Windows 95/98/ME/2000/XP, Windows 7Macintosh Operating Systems; Tiger/Leopard/Snow Leopard/LionWord Press