Experienced Service and Operations Manager with a proven record of driving customer satisfaction, operations/process optimization and profitability through strategic growth in both the semiconductor and medical equipment manufacturing industry. Accomplished in developing high performance service and customer centric teams. Highly experience and effective in developing strong and long -lasting customer relationships at all levels, built on trust and transparent collaboration. Versatile, bilingual professional with diversified skills and adept at working in dynamic, changing and challenging environments.Specialties:- Customer centric – relationship builder- Coaching, mentoring and motivational skills- High performance teams development- Structured problem-solving skills – solution driven- Project management – organizational skilled- Leadership / Talent Development- Regulatory / Compliance- Finance / Budget /P&L- Versatile in multinational operations