Customer Success Manager
Current
Jan 2020 - Present
AeroLeads people directory · profile
Gilbert Ross Email & Phone Number
Customer Success Manager | Technical Support Analyst | Customer Support Analyst |
at
Ideagen
1 work email found
@processmap.com
2 phones found area 416
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager | Technical Support Analyst | Customer Support Analyst |
Location
Greater Toronto Area, Canada
Who is Gilbert Ross? Overview
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Quick answer
Gilbert Ross is listed as Customer Success Manager | Technical Support Analyst | Customer Support Analyst | at Ideagen, based in Greater Toronto Area, Canada. AeroLeads shows a work email signal at processmap.com, phone signal with area code 416, and a matched LinkedIn profile for Gilbert Ross.
Gilbert Ross previously worked as Customer Success Manager at Ideagen and Customer Support Analyst at Ecompliance.Com. Gilbert Ross holds Certification, Software Testing And Quality Assurance from Centennial College.
Company email context
Email format at Ideagen
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{first_initial}{last}@processmap.com
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AeroLeads found 1 current-domain work email signal for Gilbert Ross. Compare company email patterns before reaching out.
Profile bio
About Gilbert Ross
Highly motivated and knowledgable individual with over 10+ years of Sales and Client Services, 3+ years of Manual Software Testing including Functional, Black Box, Performance Testing and End User Support. Seeking a challenging Software Tester position that will allow me to grow and furthermore use my analytical, technical expertise experience effectively and productivelySpecialties: Black Box, Manual and Functional Testing, Call Centre Culture, Travel Industry, Wireless and Cable Communications
Listed skills include Customer Service, Manual Testing, Analytics, Problem Solving, and 6 others.
Current workplace
Gilbert Ross's current company
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9 roles
Gilbert Ross work experience
A career timeline built from the work history available for this profile.
Customer Support Analyst
Apr 2017 - Apr 2019
Customer Success Specialist
Field Id
Apr 2014 - Apr 2017
Customer Advisor
Feb 2013 - Apr 2014
Client Support Services
Aug 2012 - Nov 2012
Cibc Visa, Client Relations
-Ensure that product solutions offered met customers’ needs while complying with CIBC policies and regulatory requirements-Generated revenue buy solution selling the appropriate insurance product to Visa cardholder-Maintained client privacy and confidentiality of records-Reinforcing CIBC’s commitment to its customers-Identify sales and service opportunities. -Became a leader in my role by offering support and being a point of contact when associates need help with procedures or client concern
Mar 2012 - Aug 2012
Travel Specialist
-Extensive Travel Industry sales and solution selling. -Provided World Class Customer Service all while generating revenue-Maintained and exceeded monthly revenue targets and call quality scores-I was responsible for booking flights, hotels and car rentals for the Airmiles Reward Program-TICO Certified
Jan 2004 - Sep 2011
Tester
- 3+ years working experience of Acceptance/Quality/ Software Testing - Creation of Test Cases and Test Plans. Responsible for reviewing and tracing requirements against test case- Discovered Bugs, reported in Bug tracking system- Executed Functionality testing by performing front end and back end testing- Strong knowledge of the Software Development Life Cycle (SDLC) Waterfall, Agile methodologies- Strong knowledge of Call Centre Culture and Business practices- Worked with various testing tools such as HP Quality Center, QTP and Load Runner- Sound knowledge of black box testing, QA and QC methodologies
Feb 2007 - Jun 2010
Customer Service/Sales Representative
-Achieved great success in upselling and reaching sales targets on a monthly basis.-Handled inbound calls and provided World Class customer service. -Both Technical and Business. -Achieved great success in upselling and reaching sales targets on a monthly basis. -Implemented the idea of rewarding those who achieved low "Call Work." -Consistently met and achieved sales goals. -Always maintained an above average score on call quality.
Oct 1998 - Jul 2002
2 education records
Gilbert Ross education
Certification, Software Testing And Quality Assurance
General Business
FAQ
Frequently asked questions about Gilbert Ross
Quick answers generated from the profile data available on this page.
What company does Gilbert Ross work for?
Gilbert Ross works for Ideagen.
What is Gilbert Ross's role at Ideagen?
Gilbert Ross is listed as Customer Success Manager | Technical Support Analyst | Customer Support Analyst | at Ideagen.
What is Gilbert Ross's email address?
AeroLeads has found 1 work email signal at @processmap.com for Gilbert Ross at Ideagen.
What is Gilbert Ross's phone number?
AeroLeads has found 2 phone signal(s) with area code 416 for Gilbert Ross at Ideagen.
Where is Gilbert Ross based?
Gilbert Ross is based in Greater Toronto Area, Canada while working with Ideagen.
What companies has Gilbert Ross worked for?
Gilbert Ross has worked for Ideagen, Ecompliance.Com, Field Id, Tucows, and Policy Works Inc..
How can I contact Gilbert Ross?
You can use AeroLeads to view verified contact signals for Gilbert Ross at Ideagen, including work email, phone, and LinkedIn data when available.
What schools did Gilbert Ross attend?
Gilbert Ross holds Certification, Software Testing And Quality Assurance from Centennial College.
What skills is Gilbert Ross known for?
Gilbert Ross is listed with skills including Customer Service, Manual Testing, Analytics, Problem Solving, Adaptive, Agile, Multitasker, and Developing Talent.
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