Gilbert Cisneros Email & Phone Number

New York, Ny, Us

Designs programs, processes, and controls that advance the transformation of Human Resources practices at the firm and deliver upon the team member value proposition. Motivates the design and implementation of control strategies. Manages internal and external exam, testing, and validation activities. Leads operational teams through the documentation of processes and controls to support the Risk and Control Self-Assessment (RCSA).

San Francisco Bay Area

Partnered with Wells Fargo executives to execute upon complex, high priority commitments. Managed strategic roadmaps and negotiated human resource requirements across the firm. Built collaborative processes across Human Resources. Produced executive and board level reporting and presentation materials. Managed the quality of work products. Provided oversight to ensure strategic initiatives aligned with corporate commitments.

San Francisco Bay Area

Led a multilayered organization focused on operational proficiency and change execution. Drove strategic execution for complex operational areas. Fostered collaboration across divisions to reduce risk and improve compliance within Credit Reporting operations, Servicemembers Civil Relief Act (SCRA) Operations, and Estate Servicing. Cultivated a pipeline of operations, change management, and business support leaders.

Orange County, California Area

Guided the evolution and testing of business controls across consumer lending and mortgage servicing. Re-engineered front and back office processes to ensure compliance with banking laws and regulations. Led customer remediation programs. Reduced risk exposure and improved regulatory compliance.

Phoenix, Arizona

Provided change management consulting to executives across consumer and small business banking. Translated strategies into tactical execution. Developed and deployed measurement systems, coaching tools, and incentive programs. Coached and developed teams of project and program managers.

Chicago, Illinois

Led the analysis of operational processes at the acquired bank and designed target state processes for post-merger operations.

Brea, California

Identified and executed projects that improved customer satisfaction and reduced operational costs in call centers and banking centers across the firm. Advised and collaborated with executives and managers across various business units.

Brea, California

Identified process optimization and re-engineering opportunities across consumer banking and dealer financial services call centers. Provided six sigma training to the organization, defined and executed projects and implemented necessary process controls

Concord, California

Managed a team of call center associates providing specialized customer service. Identified and managed process optimization projects within the call center.

Bachelor Of Science (Bs), Business Management

Theatre/Education