Gilberto Ramirez Email & Phone Number

•Built Powershell/Bash scripts to automate processes including Windows/Mac deployment andadding network printers, resulting in a drastic improvement in help desk productivity, ticketturnover rate, and misconfigurations.• Ran vulnerability scans against DMZ subnet using Nessus and researched CVE’s using openresources NIST NVD, MITRE, and vendor sites for mitigation.• Managed Windows Server 2012 and leveraged AD powershell module to improve efficiency ofadministrative tasks. This led me to create documentation for the team to utilize linux/windowscommand-line utilities for their tasks.

Verified benefits with multiple insurance vendors and communicated with over 20 facilities onpatient responsibilities• Worked with collection agencies in regards to delinquent patients and came up with plans tohelp patient receive care within their budget• Began calling patients days before their exams with their responsibilities, thus reducingconfusion with the patient and other departments• Audited radiology reports and prevented hundreds of cases from being sent to incorrect partiesand trained new hires with PACS