Client: Vocodia Holdings, Corporation - • Provide thought leadership and guidance to an AI customer experience software company • Developing and implementing IT strategy, policies, performance metrics, procedures, and employing overall IT best practices and process improvements • Partner with business leadership and other key stakeholders (both internally and with prospective clients) to improve operational efficiency, identifying opportunities, transforming business processes, prioritizing projects based on return on investment, revenue growth, client needs, compliance, etc.Client: Norwegian Cruise Line Holdings - Sr. Program Director; Executed strategy to modernize the enterprise data analytics management practice to enable digital transformation solutions both on-shore and onboard the NCLH fleet of ships (NCL, Oceania, Regent).Client: World Fuel Services, Sr. Program Director -Led a multi-workstream global workplace transformation program intended to redefine logistical operations, enabling a new collaborative self-service work from home model, and restructuring of offices across the globe in over 10 countries (LATAM, Asia Pacific, Europe, and North America) implementing and modernizing infrastructure technologies needed to support new business practices. Collaborated with senior decisions-makers across the enterprise.Client: Norwegian Cruise Line Holdings, Program Director - Worked closely with the Enterprise Data Management team to design, develop, and implement modernized enterprise class digital transformation solutions and data management / analysis solutions leveraging emerging technologies.

Served as Vice President of Strategic Business Solutions, responsible for the management of an industry leading SaaS-based insurance policy administration solution (PolicyPort) utilized by various insurance companies in the property & casualty insurance industry.

As Director of Information Technology Services, I was responsible for the implementation of all technology business solutions for the Southeast Toyota (SET) vehicle distribution division of JM Family Enterprises (sole wholesaler and distributor of Toyota vehicles across the southeast United States).

As Chief Information Officer, I was responsible for all information technology related activities in support of the US operations which include 17 locations across this US. This role was part of the U.S. core Senior Management Team and involved working with CIO counterparts in Brazil, France, China, Portugal, and Singapore.

Oversaw all information technology related activities of a conglomerate of market research firms and provided an IT shared service model in support of a multi-channel, branded organization which included 9 separate market research organizations strategically located across the U.S.

As Director Enterprise Applications, led the Shipping & Distribution applications, SAP Financial applications, Web applications, Data Warehouse & Business Intelligence, and Quality Assurance teams.

Directed and led all IT functional areas (Data Warehouse & Business Intelligence, Web Development, ERP Solutions, Data Center Operations, Infrastructure, Help Desk Operations, Restaurant POS Systems, Field BI Reporting Systems for distributed offices).