- Member of the Executive Committee- Member of the Strategic Committee with our investors- Create the Sales department.- Built the sales team: recruitment, training and implementing the sales rituals.- Implemented the sales processes and outsourced low added value actions.- In charge of spreading the sales culture in a full tech company.- The team played a pivotal role in shaping a market fit productI joined Dailyn following the CEO's offer to become his right-hand man in this venture. However, I quickly identified a number of deficiencies in the start-up, in particular the lack of a proper sales team. Convinced by my approach, the CEO entrusted me with the creation and management of the sales department. As a member of the Executive Committee I am able to partake in the strategic decisions of the company.

- Mediation and conflict management between the various stakeholders. - Technical analysis of IT project failures and cyberattacks. - Lead several international cases (Europe, Africa, South America). - Assessment of the stakes and responsibilities of each party. - Negotiate with insurers, policyholders and claimants to resolve disputes. - Represented insurance companies during amicable or pre-litigation stages, or in the event of legal drift. - Setting up defense strategies for policyholder subpoenas and expert appraisals. - Audit the clients for areas of improvement to be implemented by companies in order to avoid further drift on future projects. During my experience as a Loss Adjuster, I have dealt with numerous IT project failures. My experience in this field enabled me to identify the shortcomings of the various stakeholders involved, in order to assess and negotiate an exit solution regarding the client’s disputes. This position enabled me to strengthened my expertise in management and leadership as well as my appetite for difficult negotiations.

- Analyze the different needs of our customers (banks, brokers, …)- Design and draft the specifications taking into account the customer requirements, the functional and legal limitations.- Establish the different milestones of a project and assign it to the developers.- Manage the different projects with teams ranging from 3 to 10 developers (motivate teams, follow-up meetings, respect deadlines)- Release the project and organize follow ups with the clients.- Improve our own quality and release process- Create and implement a new support process and the appropriate commercial strategy in order to ensure the customer care.- Create new features for our trading platform.- Maintain the good relationship with our different clients (Numerous travels around Europe)Within IT-Finance, I had the opportunity to learn a new job and prove myself as a good manager. The various projects and actions that I have been able to carry out have allowed me to assert myself as Team Leader. Dynamic and responsible, I was given the responsibility to maintain the relationship with the largest BtoBs.

- Follow the evolution of the NGO Agency alongside the Regional Director. - Develop the customer portfolio through prospecting actions and nurturing prospects.- Meet with customers and track their annual activity while advising them on the most adapted financial placements.- Analyze the financial statements to build credit files.Throughout this experience I learned that customer satisfaction is the key to a quality and sustainable business relationship. I also had the pleasure of learning how to manage a team with the former Regional Director of CIC-Haute Normandie.