Leading integration Imaging and micro-capillary instruments (ex Luminex) with spectral instruments for EMEA Service

Dealing with:• with different countries / multicultural ambient, time shifts,• FSEs availability for demos,• Demo repairs organization to have demo instruments in specifications,• Installation review with Sales, • Installation organization with Service, • Distributors EMEA follow up - EMEA monthly calls,• Remote sessions,• Parts organization review (Trunk stock / tools for FSEs / Distributors),• Escalations: preparation, escalation meeting with US, meetings… Show more Dealing with:• with different countries / multicultural ambient, time shifts,• FSEs availability for demos,• Demo repairs organization to have demo instruments in specifications,• Installation review with Sales, • Installation organization with Service, • Distributors EMEA follow up - EMEA monthly calls,• Remote sessions,• Parts organization review (Trunk stock / tools for FSEs / Distributors),• Escalations: preparation, escalation meeting with US, meetings with TAS & Service to find a plan,• Technical meetings with US• HR meeting• EMEA end of month review• Billable cases follow up• Find Service workflows• Training organisation • Expenses review • Performance reviews• Candidate interviews • SalesForce • NetSuite Show less

-Support on Cell Sorters SH800, FX500, MA900-Support on Spectral Analyser SP6800, SA3800-Support distributors requests-Technical assistance in the field -Analyse issues from the field -Interaction with Japan & US technical support-Spare parts implementation & forecast -Service contract coordinator-Troubleshooting-Remote assistance-Preventive maintenance / SLA organization -Prioritization of emergencies/ breakdowns -Tools update-Customer… Show more -Support on Cell Sorters SH800, FX500, MA900-Support on Spectral Analyser SP6800, SA3800-Support distributors requests-Technical assistance in the field -Analyse issues from the field -Interaction with Japan & US technical support-Spare parts implementation & forecast -Service contract coordinator-Troubleshooting-Remote assistance-Preventive maintenance / SLA organization -Prioritization of emergencies/ breakdowns -Tools update-Customer database update-Technical database update-IQ/OQ Show less

Implementation of the technical assistance according to Iberia Service rules.Interface with European Technical Support and monotorization of Local Task Forces, Top Visits and MTTR reports.Trainer in the European Technical Support office (Belgium).Customer Technical Support, installation, preventive maintenance, curative actions, IQ/OQ. Prioritisation of emergencies breakdowns.Technical database development regarding new instruments (Top30). Coordination with Portuguese… Show more Implementation of the technical assistance according to Iberia Service rules.Interface with European Technical Support and monotorization of Local Task Forces, Top Visits and MTTR reports.Trainer in the European Technical Support office (Belgium).Customer Technical Support, installation, preventive maintenance, curative actions, IQ/OQ. Prioritisation of emergencies breakdowns.Technical database development regarding new instruments (Top30). Coordination with Portuguese distributor (sales, applications, quotations).Organization of the Field Service Enginner distributor’s activity.Service Level Agreement contract forecasts.Implementation of Remote Connections.Helpdesk.BD Iberia SAT Engineer FY07, FY10 & FY12Equipments skills:-Flow Cytometry : FACSAria I / FACSAria II / FACSAria III FACSCanto A / FACSCanto II FACScalibur / FACSsort / FACSscan LSR II – LSR Fortessa SORP equipements- BioAnalysers: FACSArray – HTS - ACDU- Samples Preparators Dispensers: SPA 2 / SPA 3 / LWA- Microbiology : Bactec FX / 9050 / 9120 / 9240 / MGIT 960 Show less