Supervised the Accident and Emergency Reception, acting as the first point of contact for initial registration of patients.Maintain confidential and sensitive data and information utilising the hospital computer system ensuring the highest level of integrity and discretion.Receive incoming telephone calls and verbal enquiries, gaining an understanding of the issue and transferring to the appropriate department efficiently and calmly.

Organised and co-ordinated Customer financial reviews providing key advice, recommendations and guidance on company products.Built and maintained relationships with Customers, providing specialist debt counselling, advising Customers on available support, guidance and products.Organised and managed resource schedules to cover lunch breaks, holidays and sickness, ensuring adequate staffing at all times.Compiled team meeting agendas and produced accurate minutes and action plans.Efficiently managed the front office, training and coaching staff members on sales floor management techniques and practices.Recently promoted to universal banker which involves dealing with business clients.