This role focuses on developing technology for mental health care, and applying research to industry, by creating bespoke wellbeing platforms for populations including employees, students, emergency services. Alongside this, Gillian is now studying for an Industrial PhD in Computing with Ulster University and Inspire, supported by the Royal Commission for the Exhibition of 1851.

This role is a partnership with Ulster University and Carecall NI to develop a technology platform to offer access to mental health screening and support to companies and their employees. Key duties include:Organising meetings with key company contacts and academics.Reviewing company processes and documents.Project management.Preparing quarterly reports and presentations.Enrolment onto a relevant masters qualification - Business Development and Innovation.Attending residentials to learn leadership and management skills, and also business, marketing and financial skills.Reviewing Literature on digital interventions and relevant scales.Writing Academic conference papers.Producing detailed requirements.Building a design framework for the platform, including personas and wireframes.Creating prototypes. Developing and testing the platform. Preparing manuals and training users.

This role involved:Third line remote support work.Liaising with clients and companies.Working with a broad range of technologies, Kaseya, Exchange, Active Directory, Veeam, Backup Exec, Windows Server 2012.Monitoring servers to ensure they are running efficiently at all times.Ensuring backups have completed successfully.

• Updating/Inputting customer sales information and syncing between various Systems. • Working with software licensing, finance and sales administration teams to ensure accuracy of information. • Data cleansing tasks and running reports. • Updating multiple systems such as Salesforce and Sage.

My role was focused on working within the IS team to keep the company infrastructure, (network, switches, servers, SAN, desktops, laptops, phones and facilities), operating efficiently for all users. This involved: • Proactive routine checks to ensure the network was running efficiently• Trouble Shooting and Supporting user issues via the RT Ticketing System• Asset Management• Purchasing hardware• Purchasing and installing software licenses• Maintaining the company Intranet (SharePoint)• Documenting and Updating IS team Processes• Training/Managing an IT apprentice• Rebuilding laptops and desktops from Windows 7 to 8• Installing RAM, CPUs, fans and hard drives in laptops/desktops. • Managing BackupsOther key skills and experience gained during my time with Civica include: Active Directory, Exchange, Lync, adding DNS and DHCP entries, and upgrading firmware on switches. I also was responsible for the migration of the company Intranet from SharePoint 2007 to SharePoint 2013.