Gillian Joseph, Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Ab, Ca

Edmonton, Canada Area

▣ Engaged with internal and external office stakeholders that included dentists, dental assistants, dental hygienists, administrative personnel, suppliers and government regulators. ▣ Trained and coached junior personnel and spearheaded the implementation of new policies and procedures. ▣ Forecasted budgets, analyzed financial reports, assessed inefficiencies and executed strategic controls to promote bottom-line profits.▣ Engaged directly with manufacturers, suppliers and vendors, negotiated pricing and ordered equipment and supplies. ▣ Ensured compliance with the highest standards of safety and quality to exceed target KPIs and augment patient satisfaction ratings. ▣ Augmented annual revenues to $1.6M, restructured business operations and developed organizational framework that enhanced business growth, improved productivity and boosted clientele base.▣ Enhanced employee satisfaction ratings, reduced staff burnout and turned around an underperforming operation with lack of morale and decreased employee output. ▣ Slashed costs by 20%, forecasted inventory based on historical demand and eliminated non-revenue generating items.▣ Engaged with suppliers, vendors and manufacturers, negotiated pricing and agreements, ensured inventory meet and exceed quality and pricing targets. ▣ Led internal quality audits, promoted the highest standards of workplace health and safety, worked directly with external auditors, presented documentations and led auditors’ clinic walk downs.▣ Led training and coaching of new staff members, established targets and deliverables and ensured meeting of sales, client satisfaction and productivity targets.

British Columbia, Canada

▣ Executed chairside dental assistant duties that included radiographs, orthodontics, charting, sterilization, lab work and oral surgeries.

Certificate, Dental Assisting/Assistant

General Studies, Orthodontic Module,

Doctor Of Human Sexuality, Sexology

General Studies

Certified, Sexology/ Sex Educator

I empower Men and Women to breakthrough their sexual and intimacy roadblocks that keep them dissatisfied and stagnant in their lives.