Gillian Middlebrook Email and Phone Number

Responsible for the effective execution of the overall branch sales, service and operational goals.● Successful in the development and management of new and existing client relationships.● Responsible for managing the branch staff including hiring, training, coaching and performancemanagement.● Experienced in both consumer and small business lending originations, compliance and loan closingprocesses.● Accomplished in both preparing and delivering presentations and reports.● Proficient in every position required to support the branch.● An active member in community organizations which includes access to the arts, youth andeducation, and community and economic development.

Opening all new deposit accounts including IRA, Estate, and Landlord Tenant accounts.● Reviewed consumer loan applications, closing documents and performed the closing.● Prepared daily and weekly performance, overdraft and pipeline reporting.● Executed branch and vault audits.● Supervised branch staff and provided training to new hires.

Scanning financial documents for electronic filing.● Responded to internal requests for documents.● Ensured customer information was being handled sensitively and appropriately.● Managed all incoming calls professionally, providing timely and accurate resolution of client issues.