Gillian Robb Email and Phone Number

Have recently TUPE'd across to Resource from Initial looking after the same account• Dedicated Account Manager responsible for £9M retail accounts for contract cleaning company • Responsible for the customer relationship and the management of customer expectations and development of the account.• Services delivered include in store cleaning, window cleaning, washroom solutions, one off specialist cleaning and deep cleaning.• Responsible for the retention of the contract and… Show more Have recently TUPE'd across to Resource from Initial looking after the same account• Dedicated Account Manager responsible for £9M retail accounts for contract cleaning company • Responsible for the customer relationship and the management of customer expectations and development of the account.• Services delivered include in store cleaning, window cleaning, washroom solutions, one off specialist cleaning and deep cleaning.• Responsible for the retention of the contract and successful delivery of daily cleaning on site to 427 sites throughout UK and Ireland• Responsible for the dedicated administration team who deal with all daily logs, queries, issues and problems that arise in stores on a daily basis• Increased the revenue of the contract by £2M in 18 months of being on the contract• Initially responsible for 10 Area Managers who were solely responsible for the contract until the account became undedicated• Work alongside a Facilities Management company to ensure successful delivery of the contract.• Manage relationships with 80 Area Managers who now assist with the delivery of the contract to the customer• Responsible for the growth of the contract, profitability, retention, budget spend and overall service delivery and customer relationships• Responsible for the delivery of monthly MI packs Show less

• Dedicated Account Manager responsible for £9M retail accounts for contract cleaning company • Responsible for the customer relationship and the management of customer expectations and development of the account.• Services delivered include in store cleaning, window cleaning, washroom solutions, one off specialist cleaning and deep cleaning.• Responsible for the retention of the contract and successful delivery of daily cleaning on site to 427 sites throughout UK and… Show more • Dedicated Account Manager responsible for £9M retail accounts for contract cleaning company • Responsible for the customer relationship and the management of customer expectations and development of the account.• Services delivered include in store cleaning, window cleaning, washroom solutions, one off specialist cleaning and deep cleaning.• Responsible for the retention of the contract and successful delivery of daily cleaning on site to 427 sites throughout UK and Ireland• Responsible for the dedicated administration team who deal with all daily logs, queries, issues and problems that arise in stores on a daily basis• Increased the revenue of the contract by £2M in 18 months of being on the contract• Initially responsible for 10 Area Managers who were solely responsible for the contract until the account became undedicated• Work alongside a Facilities Management company to ensure successful delivery of the contract.• Manage relationships with 80 Area Managers who now assist with the delivery of the contract to the customer• Responsible for the growth of the contract, profitability, retention, budget spend and overall service delivery and customer relationships• Responsible for the delivery of monthly MI packs Show less

• Facilities Manager responsible for the department that managed maintenance, waste, gas and electricity and cleaning for 200 stores and head office• Responsible for the management, maintenance and spend of £20M worth of contracts.• Managed the successful outsourcing of maintenance and cleaning contracts to external companies.• Managed and structured the budgets for all areas of the facilities department.• Reduced budget spend for gas and electricity by £1.8M for… Show more • Facilities Manager responsible for the department that managed maintenance, waste, gas and electricity and cleaning for 200 stores and head office• Responsible for the management, maintenance and spend of £20M worth of contracts.• Managed the successful outsourcing of maintenance and cleaning contracts to external companies.• Managed and structured the budgets for all areas of the facilities department.• Reduced budget spend for gas and electricity by £1.8M for 2007• Responsible for reducing consumption on gas and electricity in all stores and head office.• Managed the introduction of the recycling process of card, plastic and hangers into the business and reduced waste spend by £1M.• Worked in partnership with all contractors and suppliers and responsible for the building of successful relationships and management thereafter.• Primary contact for all stores and personnel for any issues relating to maintenance, waste, cleaning and utilities.• Responsible for compiling and delivering business cases for new initiatives within the department. Show less

• Implementation Manager responsible for 60 stores stretching from Inverness to North Wales and Northern Ireland• Responsible for the successful set up and management of new stores, refits, extensions and resites• Successfully opened 10 new stores and launched 4 refits on existing stores• Interface between Retail and Store Development, ensuring projects are delivered in a timely fashion and to a high company standard.• Managed store and Divisional teams and advised on… Show more • Implementation Manager responsible for 60 stores stretching from Inverness to North Wales and Northern Ireland• Responsible for the successful set up and management of new stores, refits, extensions and resites• Successfully opened 10 new stores and launched 4 refits on existing stores• Interface between Retail and Store Development, ensuring projects are delivered in a timely fashion and to a high company standard.• Managed store and Divisional teams and advised on Merchandising Principles, plans, processes, equipment layout and usage and department layouts and adjacencies.• Prepare and control of financial reports, capexs and budgets • Work in partnership with the design team to influence plans, check plans and provide feedback from Divisional teams• Manage store equipment orders with use of the Oracle system.• Responsible for the project management of new stores and all elements of the set up • Responsible for the management and deployment of the teams involved in the merchandising of all new stores, resites and extensions• Manage and advise the store team in all elements of merchandising, layouts, seasonal changes, product adjacencies and department flows• Manage the relationship between Store Development and Retail to produce better working relationships and a clearer understanding of each others policies and procedures Show less