Gillian Smith Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Marina Del Rey

 Executed more than $10 million of the agency’s largest client’s yearly media spend and handled cross-functional duties with vast departments. Supervise all aforementioned account’s service staff, provide the needs of the staff, communicate goals, and empower teams for internal and client-facing success. Effectively monitor the performance of each member of the account coordinator department while working on their assigned client accounts; direct report ownership extended to various account managers, as well.  Oversee the progress of assigned accounts, anticipate and resolve account-related issues as well as encourage feedback. Prevent potential risks by strictly enforcing the staff to effectively communicate with the company’s clients regularly. Successfully undertook the duties of my supervisor such as department forecasting, HR duties, CRM optimization and more.

Marina Del Rey, California

 Executed more than $5 million of the agency’s premium clients’ yearly media spend.  Supported a high volume of clients across omni-channel performance plans with their different concerns to improve the overall customer relationship management of the firm. Directed daily operations and communication requirements for various accounts for performance and brand build-up. Create plans for client retention, financial sustainability, account effectivity, and other strategic and operational plans. Supervised account managers and trained accounts team members for skills improvement.

Culver City, California

 Successfully obtained significant exposure in multi-channel campaign executions while providing exemplary client support. Cooperated carefully with the team in handling the daily operations of the department including resolving client concerns. Effectively improve the company’s relationship with clients by implementing a good mix of media and creative positioning. Collaborated with the account buyers and staff to accomplish the daily goals and objectives of the managed accounts, as well as the agency as a whole.

Culver City, California

 Worked closely with account managers and performed cross-functional responsibilities to provide good internal support. Responsibly handled client initiatives including employing knowledge on digital media channels, their individual and cross-supportive strategy, and creative optimization projects. Ensured that all duties and responsibilities are accomplished before the deadlines set by the department’s management. Managed communication responsibilities such as phone calls and email responses to relay effectively to various departments. Carefully designed, drafted, and finalized presentation reports for higher-level employees for effective reporting for the team.

Washington D.C. Metro Area

Account Coordination: Conduct daily and weekly media monitoring; create Monitor Reports, including both analysis and summary. Create, revise, and maintain media lists; conduct media audits and provide Team with timely updates. Research and write for blog posts and op-eds on geopolitical/ geo-business issues. Proofread and edit Team documents; consolidate Team edits. Administer and maintain billing processes within the Team. Coordinate Team and/or client meetings, including scheduling, meeting room set-up, catering, and coordination of travel logistics, as required. Administration: Manage front desk reception area, including answering multi-line phone. Manage and maintain office supply inventory, including purchasing and distribution. Manage and prioritize both incoming and outgoing mail for proper distribution. Act as liaison between employees and building management service. Assist with in-office event planning and coordination. Manage office refreshment supplies, catering orders, and associated purchasing.

Washington D.C. Metro Area

Conduct legislative research in areas including education, sexual assault, and healthcare. Recommend legislation for co-sponsorship to legislative assistants. Coordinate and collect signatures for legislative cosponsor forms. Draft and edit informational direct mailers for constituent awareness. Draft and edit dear colleagues to members of Congress and their staff. Participate in daily constituent correspondence via phone and written mail. Direct constituent tours of the U.S. Capitol building.

Dallas/Fort Worth Area

Write and edit all copy to be presented within the Pizza Hut Plans Book for the Texas Christian University AAF Competition Team. Collaborate on Plans Book layout and formatting. Assist with idea and content generation for other team positions, including creative, promotions, and social media. Assist with campaign presentation copy writing and editing. Serve as second in command to Account Director.

Fort Worth, Texas

Draft and edit articles for semi-annual newsletter. Advise and assist on article publication in current and upcoming newsletters. Distribute news releases using various online channels. Interview subjects of interest, including faculty, students, and alumni. Transcribe interview quotations into college database for future reference. Research topics of interest for future newsletters.

Fort Worth, Texas

Create and publish social media postings on various clients’ platforms using Hootsuite. Assist in creation of advertising campaign components, including guerilla advertising and campaign slogan production, for both potential and current clients. Draft and edit editorial copy for client postings, on both social media and clients’ websites.

Fort Worth, Tx

Develop and manage company’s social media presence, including Twitter, Instagram, and Facebook. Advise and assist on advertising and public relations matters in the Fort Worth and TCU communities. Assist in website management. Support office staff as needed with various technologies and computer programs, such as Adobe Photoshop and InDesign.

Fort Worth, Tx

Coordinate the arrival and activities of 1,000+ potential new members amongst 150+ Sigma Kappa members. Schedule and finance all activities amongst Kappa Eta alumna, family members, and active chapter members. Execute timing of daily schedules for both chapter members and potential new members.Coordinate and plan all recruitment-related events for Formal Recruitment 2013 in relationship to Sigma Kappa, Kappa Eta at Texas Christian University.

Bachelor Of Science (Bs), Strategic Communications, Cum Laude

Activities and Societies: Sigma Kappa Sorority, TCU Ad Association, Gamma Sigma Alpha Fraternity (National Greek Honors Society)

High School Diploma, Honors And Advanced Placement Studies

Activities and Societies: Spanish Club (President 2010-2011), Latin Club, Drama Club