Gillian Wallace Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Glasgow, United Kingdom

Luxembourg

Luxembourg

Working as an assistant to the Head of Division with the EIB, tasks including:*Advanced diary management*Scheduling of travel and accommodation and being the point of contact for the Division Head.Administration tasks:*Drafting Evaluation Documents relating to complex evaluations done by the EIB*Preparing PowerPoint presentations for EIB meetings/Seminars*Filing/Photocopying/Scanning for all of the Evaluation Department*Being the point of contact for the Division… Show more Working as an assistant to the Head of Division with the EIB, tasks including:*Advanced diary management*Scheduling of travel and accommodation and being the point of contact for the Division Head.Administration tasks:*Drafting Evaluation Documents relating to complex evaluations done by the EIB*Preparing PowerPoint presentations for EIB meetings/Seminars*Filing/Photocopying/Scanning for all of the Evaluation Department*Being the point of contact for the Division Head when she was not in the office*Managing review and submission process for all Division documents*Minute taking and being involved in Evaluation meetings with senior managementAd hoc tasks include ordering of office supplies, managing the expenses for the Division Head & other senior staff members and executing the expense reporting. Dealing with couriers and suppliers, maintaining and various other admin duties. Show less

Managing a team of 5Health & Safety Officer for the siteSafety Officer for the siteDaily running of mailroom & office services functionHR DutiesProcessing PayrollFacilities ManagementISO Compliance

Move2 is an independent Estate Agents• Being responsible for daily running of a branch for Estate Agents.• Dealing with customers coming into the branch & via telephone.• Assisting with selling properties for customers.• Running weekly sales reports for company director.• Updating clients via telephone monthly on sales progress.

OCS Group is a cleaning & security contractor who provides awide range of services within this industry.Training Undergone: Workplace Risk Assessment, COSHH RiskAssessment, Merit Award cleaning programme, ManagingPeople & SIA Frontline Security – Full Licence has been grantedfor this.Managing 12 sites with a cleaning and security team oneach site.Submitting wages for each site and ordering cleaningsupplies for each site.Managing sites on a day to day… Show more OCS Group is a cleaning & security contractor who provides awide range of services within this industry.Training Undergone: Workplace Risk Assessment, COSHH RiskAssessment, Merit Award cleaning programme, ManagingPeople & SIA Frontline Security – Full Licence has been grantedfor this.Managing 12 sites with a cleaning and security team oneach site.Submitting wages for each site and ordering cleaningsupplies for each site.Managing sites on a day to day basis i.e. dealing withcomplaints & any staff issues.Attend client meetings on a monthly basis and take; feedback and comments from these to drive upstandards.Carrying out welfare chats with security officers onmonthly basis to address any issues the staff may have.Providing excellent customer service to our clients toensure customer retention.Completing & managing KPI’s on a monthly basis tomonitor the standards on site.Carrying out COSHH assessments and work place riskassessments of each site.Within my time at OCS Group, I started out as aFacilities receptionist. Within 6 months I was promotedto the position of Operations Manager and I am nowcurrently heading up a large contract in Edinburgh asthe Customer Support Manager. Show less

Regus is a worldwide serviced office provider• Providing guidance & supervision for the centre team when the Centre Manager was on leave.• Worked as part of a demanding and high paced team• Assisted in the running of the business centre with over 200 tenants.• Debt Collection for unpaid invoices• Raising invoices• Dealt with petty cash for the centre• Dealing with any complaints from tenants• Ad-hoc sales within the centre to existing customers• IT… Show more Regus is a worldwide serviced office provider• Providing guidance & supervision for the centre team when the Centre Manager was on leave.• Worked as part of a demanding and high paced team• Assisted in the running of the business centre with over 200 tenants.• Debt Collection for unpaid invoices• Raising invoices• Dealt with petty cash for the centre• Dealing with any complaints from tenants• Ad-hoc sales within the centre to existing customers• IT Services- Patching cables for internet services and setting up servers.• Providing hospitality & customer service to tenants and visitors. Show less

Mackenzie Hall is a private debt collection companyRan a 6 man debt collection team on a daily basis.Collection of debt via inbound and outbound calls.Liaising with call centre manager and team leaders.Arranged call campaigns with call centre manager.Attended management meetings for updates for thebusiness.

Wescot Credit Services is a debt collection company and debtpurchasing company.Collection of debt via inbound and outbound calls.Liaising with call centre manager and team leaders.Responding to correspondence from clients/customers.Attended management meetings for updates for thebusiness.Filing/photocopying and general administration.Dealing with complaints via the telephone.

Thistle Hotels is a 4 star UK based hotel chainFirst point of contact in hotel for customersChecking guest in and out and taking paymentOperating busy hotel switchboardManagement of bookings for the hotelNTERESTS